Online Assistant

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps - or providing brilliant substitutions where products are out of stock
• Using a handset that plans your route around the store, what you need to select, and how long you have to complete each shop
• Working behind the scenes dealing with customer queries, processing orders, and helping to load the vans for our Home Delivery Drivers
• Supporting the safe and efficient loading of delivery vans, ensuring orders are organised, accurate, and ready for dispatch
• Acting as a backup Home Delivery Driver when required
  , completing customer deliveries safely, efficiently, and to a high standard of service
• Carrying out vehicle checks and adhering to all driving, safety, and legal requirements when operating company vehicles
• Providing excellent customer service when delivering orders, acting as a friendly and professional ambassador for the store
• Always ready to serve our customers brilliantly, supporting with any questions and proactively offering help
• Building great knowledge about our products, services and promotions to help provide recommendations
• Working flexibly across the store and online operation as required

• Holds a full, valid UK driving licence with a safe and responsible driving record
• Confident and comfortable driving a van in a variety of conditions and locations
• Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high-energy environment, both independently and as part of a team
• Excellent communication skills
  , with the ability to engage confidently and professionally with customers and colleagues
• Friendly and welcoming with a genuine enthusiasm for helping customers
• Enjoys working in a fast-paced, physical and high-energy environment, using initiative to solve problems and taking responsibility for owning tasks
• Always ready to work flexibly and productively to a high standard across the store - you'll be fully trained in a variety of skills, giving you opportunities to learn, develop and try new things
• Comfortable learning to use new digital tools and technology to do your job brilliantly, including handheld devices and delivery systems
• Physically able to move shopping containers up to 15kg and support loading/unloading duties
• Has great attention to detail, helping keep the store and delivery operation safe, accurate, and efficient

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Night shift premium -in addition to the advertised hourly rate, a further £2.45 night shift premium is paid for every hour worked between midnight - 5am (where applicable).
• Discount card -10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension - we’ll match between 4-7.5% of your pension contributions
• Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
• Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Our stores are fast-paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury's for.

• You must be above the school-leaver age in your country School leaving age -
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK