Repairs Scheduler

Location:

Dumfries & Galloway (primarily home based with some regional travel
Salary range: £26,491 – £29,815 FTE + competitive benefits package

Hours:

35 hours each week (1.0 FTE) worked Monday to Friday between 8am and 4pm or 9am and 5pm. 12 months Fixed Term position.

Loreburn is a registered social landlord (RSL) and Scottish Charity, with 2,700 homes across Dumfries & Galloway. Established more than 40 years ago, our vision and mission is to ‘create great places to live’ by providing good quality, well maintained, and affordable homes.

As a community-based association, we place our tenant facing services at the heart of the communities we serve. Our ‘Hub, Home & Roam’ working model allows our team to work flexibly, ensuring they can be where they’re most needed, supported by the right tools and resources to deliver on our commitments to tenants and communities.

Working remotely, you’ll be at the forefront of our In-House Repairs Team with a key role to play in delivering a friendly, helpful and professional service to our customers and colleagues.

Your role will involve scheduling works and ensuring that our homes are safely and cost-effectively maintained and repaired.

You’ll be a first point of contact for customers wishing to book repairs and maintenance services; enquire about the progress of any outstanding jobs, or those wanting guidance with any repairs/maintenance related matters.

While the role is home based, there will be regular travel to Dumfries and occasionally other locations in the region.

What’s really important is that you have a strong commitment to excellent service delivery and are highly organised in your approach.

• Responding to all enquiries across a range of channels. You’ll be a first point of contact for tenants wishing to book repairs and maintenance services; enquire about the progress of any outstanding jobs, or those wanting guidance with any repairs/maintenance related matters.
• Planning and scheduling works, making convenient appointments, and ensuring we have accurate information to prepare trades operatives for each visit.
• Taking ownership of issues, resolving customer queries, and focussing on providing solutions at first point of contact.
• Working closely with your team to provide generic administrative support as necessary to promote our ‘one team’ approach.
• Updating our Home Master and Oneserve management systems with jobs required, communications and all other activities to ensure the service is managed effectively.
• Possess strong customer service skills
• Be highly organised with excellent time management skills and the ability to plan tasks and projects.
• Be ICT proficient, particularly across Microsoft packages.
• Be confident to take ownership of issues and proactively seek solutions.

We value potential and a commitment to learning and encourage applicants who may not possess every requirement to find out more.

As a home based role, the ability to work from home in a suitable space, along with access to broadband is required. A driving licence and access to a vehicle will also be necessary.

Please take a look through the role profile for more information about the role, what’s required, and the skills and competencies we’re looking for.

Along with a supportive work environment and a collaborative culture, we offer generous benefits and a great work/life balance.

• Competitive pay and rewards
• Matched pension contributions up to 8% and life cover of 3 x salary
• Salary sacrifice options for pension contributions
• 8 weeks paid holiday (pro-rata) which includes 12 fixed public holidays and a Christmas closure
• Wellbeing Time – alternative to a 34-hour week. Staff have 49 hours (pro-rata) throughout…