F&B Online Delivery Officer

F&B Online Delivery Officer (Contract Based)

We are looking for an F&B Delivery Officer who will be responsible for managing and optimizing Cinépolis' online food delivery channels. This role will ensure that our F&B products are well-managed across platforms such as Grab Food, GoFood, and Shopee Food, while maintaining smooth day-to-day operations, accurate product information, and a positive customer experience. The role will work closely with F&B Operations, Marketing, Finance, and delivery platform partners to maximize online sales and ensure our digital ordering channels operate effectively.

Key responsibilities

Manage day-to-day operations of Cinépolis F&B products across Grab Food, GoFood, Shopee Food, and other relevant delivery platforms

Maintain and update online menus, product descriptions, pricing, availability, images, and promotional information

Monitor incoming orders and coordinate with Cinema/F&B teams to ensure orders are prepared accurately and on time

Monitor the performance and operational status of each delivery platform, including store availability, order acceptance, cancellations, preparation time, and customer issues

Coordinate with platform partners and internal teams to resolve operational issues, technical problems, pricing discrepancies, and other concerns

Support the implementation and maintenance of platform promotions, vouchers, discounts, bundles, and campaign programs

Analyze online sales performance, order volume, average transaction value, product performance, and other relevant KPIs

Identify opportunities to improve online sales and product visibility through menu optimization, promotions, bundling, and campaign participation

Monitor customer feedback and ratings across delivery platforms and coordinate with relevant teams for service recovery when needed

Prepare regular reports on online delivery performance and highlight key issues, trends, and opportunities

About you

Minimum 1–2 years of experience in F&B, e-commerce, food delivery, marketplace, or digital channel operations

Experience handling Grab Food, GoFood, Shopee Food, or similar online delivery platforms is highly preferred

Experience working with F&B brands, restaurant chains, QSR, café, or retail businesses is a plus

Familiar with online menu management, promotions, vouchers, delivery operations, and marketplace platforms

Good analytical skills with the ability to read and interpret sales and operational data

Proficient in Microsoft Excel/Google Sheets

Good communication and coordination skills, especially when working with multiple stakeholders

Detail-oriented and comfortable handling day-to-day operational issues

Able to work in a fast-paced environment and manage multiple platforms and priorities simultaneously

Willing to work fully from office and coordinate with cinema/F&B operations when required

Perks and benefits Medical Dental Vision Free Movie Ticket, Maternity Allowance, Grief Allo

Cinépolis was founded in Mexico in 1971. Currently Cinépolis has positioned itself as the second largest cinema network in the world in term of audiences, operating in the 691 cinema complex with 5.609 screens and entertaining over 338 million audiences annually with a global presence in 17 countries.

Cinépolis was the world's first cinema network to introduce the first luxury cinema concept in 1999, in Mexico City. Cinépolis aims to give audiences the best experience in watching entertainment, and has a manpower more than 39.185 people around the world to support the company's mission.

In its mission to bring global standart in cinema industry, Cinépolis Indonesia offers:

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