Retail District Manager

Company Description  Harmony Jewelry & Co. is a family-owned, women-led Canadian business dedicated to helping customers celebrate meaningful moments and express their individuality. We are based in Southwestern Ontario, and offer high-quality everyday pieces, personalized engravings, and permanent jewelry. Candidates interested in exploring opportunities can learn more at  .

We are growing and created this role to give one experienced retail leader ownership of how our stores operate, perform, and grow. Reporting directly to our Co-Owners, you will lead our five Store Managers, own t he overall performance of our five stores , and have the autonomy to make decisions and put improvements into action.

Job Type:  Full-time, permanent

Location:

Head Office in Kitchener, Ontario, with regular travel to our five stores.

Reports To:

Co-Owners

Vacancy Status:  This is a newly created position.

Target Start:  November 2026

Role Description
As our District Manager, you will oversee multiple retail locations to ensure consistent performance and exceptional customer experiences. You will be the first point of contact for our Store Managers: the person they turn to when they need to make a decision, solve a problem, or improve their store. You will establish clear standards across the district, hold leaders accountable, develop talent, and use sales and operational data to determine where your attention will have the greatest impact.

Day-to-day tasks include conducting store visits, reviewing merchandising standards, supporting staff training, and ensuring operational procedures are followed. Roughly two-thirds of your week will be spent in our stores, working directly with managers and teams. The rest of your time will be focused on planning, analysis, scheduling, and preparing for upcoming store visits.

What We Offer

$70,000–$80,000 base salary,  based on experience.

Performance-based commission  on district sales growth, with the opportunity to earn additional compensation as the stores grow and exceed targets.

Company vehicle  for regular travel between our five stores.

Benefits,  including extended health, dental & vision coverage and paid time off.

Work-from-home flexibility:  limited work-from-home flexibility after your first six months, during the off-season.

Perks  : employee discount and a piece of Harmony jewelry of your own.

Scope:  the senior operational leadership role across our five stores, reporting directly to the owners, with meaningful ownership of how the business runs, sells, and grows.

What you'll be doing as District Manager at Harmony

Lead the five stores.  You’ll be the primary leader for our five Store Managers and their first point of contact for day-to-day operational decisions. You’ll set clear expectations, create consistency across locations, and hold managers accountable for their stores and teams.

Drive sales and business performance.  You’ll own the sales performance of all five stores. You’ll define the KPIs that show how each store is performing, and regularly review and analyze sales, payroll, inventory, traffic, and product trends to understand what’s driving results and where the biggest opportunities are. When a store is underperforming, you’ll diagnose why, build a concrete plan, and follow through.

Be present at stores.  You’ll follow a regular rotation across all five locations, while naturally spending more time where the greatest opportunity exists. During visits, you’ll assess store standards, merchandising, customer experience, selling behaviours, and team performance, and you’ll coach in the moment.

Develop great managers and future leaders.  You’ll work closely with each Store Manager to strengthen how they hire, train, schedule, coach, and lead. You’ll establish…