Retail Field Manager

The Field Manager will support the Western Canadian retail store locations by ensuring the stores deliver exceptional customer service while driving sales and managing day to day business operations including expense management, training, inventory shrink, visual merchandising, financial reporting and security, inventory control, and store level marketing.
Work with store management teams to achieve and exceed all sales, profit and KPI targets while effectively managing payroll and maintaining inventory shrinkage within established guidelines.
Analyze sales and traffic trends, collaborate with Division Manager to develop and execute action plans for each store to increase store and region sales while driving profitability.
Drive sales and service achievement through leadership, coaching and modeling skills.
Lead by example – influence store teams to complete job duties effectively and efficiently.
Be available to answer questions and support store teams when needed, especially during peak selling times (which includes nights and weekends).
Develop short-term and long-term store and district strategies to accomplish company goals and objectives.
Create alignment and focus on company priorities and expectations through consistent communication, reinforcement and follow up.
Coaching and feedback- clearly articulate strengths and opportunities with Store Managers and store teams.
Actively network on a consistent basis. Ensure that there is viable bench strength for all positions in the area. Establish clear succession plans for management teams.
Manage payroll within established guidelines, while maximizing payroll for key selling hours.
Analysis, decision making and problem solving: resolve difficult or complicated challenges while using good judgement, partnering with home office team members when appropriate.
Hold store teams accountable to company policies and procedures.
Analyze business results and make strong decisions based on business acumen.
Ensure that all stores in the region follow visual guidelines and directives.
Ensure a consistent superior customer experience in all stores – manage store compliments and complaints for the region.
Conduct regular visits to competitor locations and report observed changes in pricing, promotions, merchandise assortments and displays.
Provide feedback on store business, store needs, customer requests, challenges in the field and store maintenance issues to the home office team in a timely fashion.
Provide ongoing product and salesmanship training for the stores to achieve sales goals.
Operational Excellence:
Ensure that all managers are trained and performing to company requirements.
3-5 years of prior multi-store retail management experience.
Strong leadership capabilities, proven success in leading high performing teams.
Possess a “customer first” service mentality.
Have strong sales and client experience, demonstrating proven success in achieving sales goals and KPIs.
Excellent problem solving and decision-making abilities.
Must possess a strong sense of integrity and ability to lead by example.
Have strong time management and calendar/planning skills. Must have strong organization skills.
Strong written and verbal communication skills.
Ability to travel and visit stores within a specified region; dedicating time (7-8 hours in each store) to the training and development of the team, overseeing operations and building a working knowledge of the local area, business trends, customer trends, etc.
Value a collaborative environment.
Must possess strong business acumen; knowledge of sales (how to drive sales results and focus the team on selling/sales), KPI performance and how to calculate each KPI (additionally must understand which KPI needs to be focused on to drive…