Assistant Store Manager - Heartland Town Centre

Company Description

RW&CO is a work-from-anywhere fashion brand for style-savvy men and women. Prioritizing fit, fabric quality and versatility, we build collections that help customers look put together anywhere, whether they are working from home or at the office. Our brand is available in over 85 stores across Canada and online at  We’re powered by a team of creative, passionate individuals who bring our vision to life every day.

Want to grow with us as we evolve? Explore our current opportunities and start your career with RW&CO.

Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team, fostering collaboration, and contributing to a culture rooted in engagement and excellence. You’ll support key initiatives that elevate store performance, strengthen the brand, and ensure every customer enjoys an exceptional experience.

• Team Support &
  
  Coaching:
  
  Inspire and develop a high-performing team in a positive environment. Maintain an active presence on the sales floor to guide and motivate.
• Customer
  
  Experience:
  
  Deliver an outstanding experience and prioritize customer satisfaction above tasks.
• Performance Support:
  Monitor KPIs, identify opportunities, and recommend actions to support store goals and brand growth.
• Talent Support & Development:
  Participate in hiring, onboarding, and training team members. Support succession planning and contribute to performance management processes.
• Operations:
  Manage inventory, compliance, and procedures. Demonstrate strong organizational, time management, prioritization, and multitasking skills.
• Visual & Merchandising:
  Maintain an appealing environment aligned with presentation standards. Optimize product displays to maximize sales and profitability.
• Problem-Solving & Adaptability:
  Act quickly in a dynamic environment by proposing creative, tailored solutions. Turn challenges into opportunities and contribute to continuous improvement.
• Culture & Engagement:
  Foster a positive environment that encourages teamwork, collaboration, and employee engagement.
• Scheduling & Floor Support:
  Assist in planning effective floor coverage, organizing daily tasks, and delegating as needed to maintain smooth operations.
• Omni-Channel:
  Support omnichannel initiatives to maximize sales and deliver a seamless customer experience.

• 2+ years of experience in team management or supervision in a retail or customer-focused environment.
• Ability to deliver an exceptional customer experience and to engage the team in upholding the highest service standards.
• Strong skills in organization, planning, and prioritization.
• Ability to maintain a high level of performance and quality under pressure.
• Proven ability to lead a team toward achieving objectives.
• Solid skills in driving strong sales performance.
• Excellent ability to manage multiple tasks simultaneously in a dynamic environment.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

Salary: $45,000 - $50,000 (rate may be greater based on relevant experience)

• Paid Time Off:
  Sick days, flexible days, and vacation to help you achieve a better work-life balance
• Well-Being First:
  Access a comprehensive benefits program designed to take care of you
• Monthly Bonus*:
  Attractive bonus potential to reward your efforts and outstanding…