Online Beauty Product Specialist

About the Role

Our client is searching for an enthusiastic and knowledgeable Online Beauty Product Specialist to join their team in Benoni , working a hybrid schedule. This role is integral to assisting customers in navigating and understanding our client's extensive range of beauty and wellness products. You will serve as a primary resource for product information, recommendations, and troubleshooting, bridging the gap between customers and the product catalog through both remote and in-office interactions.

This position offers a great chance to deepen your expertise in the beauty industry, enhance customer satisfaction through informed guidance, and contribute to a thriving e-commerce platform, supporting sales growth through exceptional product knowledge and service.

• Provide detailed product information and personalized recommendations to online customers.
• Assist customers with product selection based on their needs, preferences, and concerns.
• Troubleshoot customer issues related to product usage or online ordering.
• Stay up-to-date on new product launches, ingredients, and industry trends.
• Collaborate with marketing and sales teams to gather customer feedback and insights.

• Previous experience in a retail or customer service role within the beauty or wellness industry.
• Extensive knowledge of beauty and skincare products, ingredients, and applications.
• Excellent verbal and written communication skills.
• Comfortable using online communication tools and e-commerce platforms.
• Ability to work effectively in both a remote and office environment.

• Competitive annual salary and potential for performance bonuses.
• Hybrid work model offering flexibility and in-person collaboration.
• Generous employee discounts on all beauty and wellness products.
• Opportunities for training and career advancement within the company.
• A positive and dynamic work environment focused on customer success.