Remote Product Manager, Store

About One View Commerce

Retailers with thousands of shops have had two options, and neither is good. Web-native

platforms move fast but were never built for a shop floor. Legacy store systems were built for the shop floor but take a year to change anything. One View Commerce is the third option: a headless commerce platform for physical retail that lets the world's largest retailers innovate just as quickly as the smaller ones. We ship store experiences that deploy fast out of the box, and we give retailers the freedom to build their own on top of a headless transaction engine engineered for the physical store rather than the browser.

Our customers are global retailers who build on One View because it lets them keep moving:

new journeys, new channels, and new store formats ship continuously rather than waiting on the next multi-year programme.

Founded in 2010 to close the gap between fast-moving e-commerce and slow-moving in-store systems, One View's founding principle is a single view of customers, orders, and inventory throughout the shopping journey. That remains our mission as we enable retailers to deliver exceptional store experiences that build loyalty.

We are a remote-first team with Viewers working across the globe, and we operate as a

trusted provider of digital commerce systems for leading retailers.

Position Summary

One View is looking for an experienced Product Manager to own the vision, strategy, and

backlog for the store experience: the front-end applications that store personnel use to serve customers, take payment, manage cash, handle stock, and get through a shift. Reporting to the Chief Product Officer, this Product Manager owns the store experience for the front-end development team building it. The retail estates we build for encompass thousands of stores, so decisions made in this role change what tens of thousands of store colleagues around the world do every shift.

The store experience is where our platform meets the person serving the customer, so the role starts with the user. You will plan and run research with store associates and managers, form a clear point of view about what the store actually needs, translate that into design direction a UX designer can act on, and then write the specifications, user stories, and acceptance criteria that turn it into shipped software.

You will be supported by a UX designer, and you will be the person who knows what the design has to achieve and why.

This is a role for someone both experienced and confident enough to set direction and argue for it in front of head office business and technology leaders, and still willing to get their hands dirty in the backlog. You will decide without waiting for consensus, and own the outcome either way. We are also looking for someone who wants to improve how we build, not only what we build.

We use AI throughout our day-to-day work and expect you to find uses for it we have not thought of. We also expect you to be able to do this job well if it were switched off tomorrow, because the creativity, judgment, and relationships that make the work good are yours rather than the tool's.

Responsibilities

• Own the product vision and strategy for the store experience, and keep it aligned with the commercial objectives and the revenue that those store journeys carry.
• Plan and run user research with store personnel: store visits, observation, interviews, usability testing, and post-release feedback. Turn what you find into evidence that changes the backlog.
• Translate research findings into clear design direction for the UX designer: the problem to solve, the users and journeys affected, the constraints that apply, and the outcome the design has to achieve.
• Manage the backlog: create and prioritise epics and…