VodafoneThree - Business Complaints Team Leader

Location:

Homebased Salary:
Excellent basic salary plus bonus and Vodafone benefits

Working hours:

Full time 37.5 hours per week – Monday to Friday Shifts 8am - 6pmHomebased

Our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why Vodafone Three Join  us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting  part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).What

you’ll doAs a Business Complaints Team Leader, you'll have the opportunity to make a real difference to both customers and colleagues. You'll lead a team of dedicated Complaint Managers, creating an inclusive environment where people feel supported, empowered, and motivated to perform at their best. By combining strong leadership, customer focus, and analytical thinking, you'll drive positive outcomes, resolve complex issues, and continuously improve the way Vodafone delivers for its customers.

You'll lead the delivery of an efficient, customer-focused complaints operation, ensuring your team provides exceptional service while meeting regulatory and business requirements. Working closely with colleagues across the organisation, you'll identify opportunities for improvement, influence positive change, and help shape an outstanding customer experience.

You'll inspire, coach, and develop a team of Complaint Managers, helping them build capability, confidence, and expertise across multiple products, processes, and systems.

You'll set clear goals, monitor performance, and provide regular feedback that supports both individual growth and team success.

You'll create an engaging and inclusive team culture where everyone feels valued, supported, and able to contribute their…