Assistant Store Manager, Ala Moana

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

The Assistant Store Manager is the business owner of the store results, accountable for delivering sales and profitability targets while bringing the brand's identity to life in every client interaction. This role leads all aspects of store performance: commercial results, client development, team leadership, visual and operational standards, and compliance with company policy and local labor law.

The Assistant Store Manager builds and develops a high-performing team, sets the service standard on the floor, and cultivates lasting client relationships that drive repeat business and local market presence. Success requires balancing entrepreneurial commercial judgment with disciplined execution of brand and corporate guidelines - acting as the primary link between the store and headquarters/regional partners in merchandising, HR, operations, and marketing.

Store Manager

• Maintain a working understanding of the business strategy and the store's sales and financial targets, and act consistently in support of them.
• Support the Store Manager in developing the store strategy and annual action plan, contributing store-level insight on team capability, traffic patterns, and product performance.
• Track and communicate store sales and Key Performance Indicators (KPIs) to the team daily, providing context on results and the actions needed to close gaps.
• Review business and product reports on a daily and weekly basis, surfacing trends and recommended actions to the Store Manager.
• Support expense control by monitoring controllable expense items and escalating variances to the Store Manager.
• Participate in monthly profit and loss reviews with the Store Manager and help execute the resulting action plans.

• Partner with the Store Manager on recruitment, including sourcing, interviewing, and onboarding new store associates.
• Contribute to the ongoing development and performance management of the team, providing day-to-day coaching and documented feedback in partnership with the Store Manager.
• Help foster an inspiring environment for engagement and learning that empowers people to realize their full potential.
• Deliver training that ensures team members are fully competent in their job responsibilities and aligned to the store's business objectives.
• Train the team on new and existing company policies and procedures as directed.
• Observe individual strengths and development areas, and share assessments with the Store Manager to inform development plans.
• Train and coach the team to customer service standards that deliver a stellar customer experience.
• Ensure all staff are properly trained in POS transaction handling and cash management procedures.

• Execute and follow up on the clientele program, coaching sales professionals to develop and retain long-term clients.
• Hold clienteling processes to a consistently high standard on the selling floor.
• Support growth of the existing customer database through daily capture and follow-up discipline.
• Ensure CRM is executed within Company standards.
• Resolve customer issues on the floor within established guidelines, escalating to the Store Manager where resolution falls outside that scope.

• Execute all aspects of daily store operations, including store logistics, stock flow, inventory control, and floor readiness, partnering with the team to keep the store fully operational.
• Apply the Store Operations policies and procedures provided by Home Office to maximize efficiency and protect business integrity.
• Maintain a clean, organized, and well-maintained store that supports efficient operations and a comfortable shopping experience.
• Ensure accuracy in all POS transactions, along with cash handling and banking procedures.
• Adhere to all banking and…