Seasonal Customer Care & Online Administrator

Location: On site / Glencap Commons North, Kilmacanoge, Co. Wicklow, Ireland
job type: Fixed term / Full-time
Sector and subsector: Business Support | Administration
Salary: Competitive salary

Seasonal Customer Care & Online Administrator

Help Avoca customers enjoy a smooth online shopping experience during our busiest season

THE OPPORTUNITY|Join our Head Office online team and support customers, orders and service delivery during Avoca’s peak seasonal trading period.

Please note that Avoca does not provide visa, employment permit or work permit sponsorship for this role. Applicants must have the right to work in Ireland at the time of application.

Established in 1723, Avoca has grown from a historic weaving mill in County Wicklow into one of Ireland's most distinctive and best-loved lifestyle brands. Today, our network includes 13 customer-facing locations across Ireland and Northern Ireland, supported by our Head Office, Central Stores and Central Bakery & Kitchen.

Creativity, craftsmanship and quality remain at the heart of Avoca. Our teams create memorable experiences across retail, cafés and restaurants, artisan food markets, fashion, beauty, gifting and homeware.

We are looking for a friendly, organised and dependable Seasonal Customer Care & Online Administrator to join our E-Commerce team at Avoca Head Office in Kilmacanogue. You will support customers by phone and email, manage online order queries and provide accurate administration during our busiest seasonal trading period.

This is a full-time, fixed-term role based onsite, Monday to Friday from 9.00am to 5.00pm, ending on 15 January 2027. An early start is preferred due to the seasonal business requirement. You will report to the Head of E-Commerce and work closely with the online team, warehouse, couriers and Avoca stores.

• Answer customer calls and respond to emails in a friendly and professional way.
• Support online customers with order queries, delivery tracking, returns, exchanges and refunds.
• Manage customer support desk tickets and keep clear, accurate updates.
• Process approved order amendments and cancellations in Shopify where required.
• Assist with stock availability, gift-order and click-and-collect enquiries.
• Liaise with the warehouse, couriers and store teams to resolve order and delivery issues.
• Log recurring issues and customer feedback for the online team.
• Provide general administration and seasonal support during peak trading.

• Good organisation, administration and attention to detail.
• The ability to manage changing priorities in a busy environment.
• Confidence using email, Microsoft Office and online systems.
• A dependable and collaborative working style.
• Previous customer care, retail, hospitality or administration experience is desirable rather than essential.
• Shopify, e-commerce or customer support-desk experience is an advantage.
• Availability to work full-time onsite for the duration of the contract.
• Experience in a multi-site retail, hospitality or fast-paced environment is welcome.

This is a full-time, fixed-term role based onsite at Avoca Head Office, Kilmacanogue. Normal hours are Monday to Friday, 9.00am to 5.00pm. An early start is preferred, and the contract will run until 15 January 2027.

You will join Avoca during one of our most important trading periods and play a direct part in supporting our customers and online team. This is a practical opportunity to build experience in customer care, e-commerce administration and seasonal retail operations within one of Ireland’s best-known lifestyle brands.

• Continuous Professional Development
• Employee Assistance Programme
• Subsidised Meals
• Family Friendly Policies
• Life Assurance Benefit
• Cycle to Work Scheme
• Health & Wellness Programmes
• Employee Referral Programme

AVOCA IS AN EQUAL OPPORTUNITIES EMPLOYER