Franchise Programs & Product Standards Manager

Job Title:

Franchise Programs & Product Standards Manager

Location:

Remote Department:
Franchise Business Support Status:
Regular, Full-Time Direct Reports:
None FLSA Category:
Exempt

Reports to:

VP, Franchise Business Support Pay Grade: $65,000-$85,000 Annually Relevant

Work Experience:

4+ Years Level: Mid-Level

Position Overview The Franchise Programs & Product Standards Manager is responsible for growing sales in Rocky Mountain Chocolate Factory stores and for making sure store teams have the programs, products, and hands-on support they need to sell. This individual turns Rocky Rewards, gift cards, and new product launches into measurable revenue, works directly with franchisees and store teams in the field to lift performance, and keeps the RMCF Cookbook, build sheets, and nutritional information accurate so every store can sell with confidence.

The role works closely with Franchise Business Support, Learning & Development, Marketing, Operations, and the factory, and is measured on same-store sales, average ticket, program participation, and launch sell-through.## Qualifications

Key Responsibilities Revenue Growth & Store Sales Performance
• Review store-level sales, transaction, and average ticket data each week to spot underperforming stores and products and build action plans with franchisees to close the gap.
• Develop and roll out in-store selling programs, including suggestive selling, add-on and attachment offers, bundles, and seasonal sales contests.
• Set sales targets for new products and limited-time offers (LTOs), track sell-through by store, and adjust support or allocation when results lag.
• Report on program and launch performance to the VP, Franchise Business Support, with clear recommendations on what to scale, change, or stop.
• Share best practices from top-performing stores across the system so other locations can replicate what works.

Rocky Rewards & Gift Cards
• Grow Rocky Rewards enrollment and use the program to increase visit frequency and average ticket, including member offers, targeted promotions, and in-store enrollment goals.
• Grow gift card sales across the system, including in-store displays, peak-season pushes, and corporate and bulk gifting orders.
• Partner with Marketing on rewards offers and gift card promotions for peak seasons, including holiday, Valentine's Day, Easter, and Mother's Day, and measure the sales lift from each.
• Administer both programs day to day, including member issues, point adjustments, the gift card vendor relationship, card inventory, store reconciliation, and enrollment and redemption  Support & Field Execution
• Visit franchise, company-owned, acquired, and licensee stores to coach owners and store teams on selling, merchandising, product presentation, and program execution.
• Support stores on-site and remotely during new product launches, seasonal resets, and peak selling periods so products are made, displayed, and sold to standard.
• Partner with the Learning & Development department on new program initiatives, training, and rollouts, so store teams are trained and ready before each launch.
• Train store teams on Rocky Rewards enrollment, gift card selling, and new store-made recipes, and follow up to confirm the training shows up in results.
• Serve as a go-to resource for store teams on product, program, and operational questions, resolving issues quickly so stores don't lose sales.
• Help acquired locations and licensee partners adopt RMCF programs, recipes, menu items, and labeling standards, with a focus on reaching system sales averages.
• Gather feedback from franchisees and store teams on what customers are buying and asking for, and bring it back to Marketing, Operations, and R&D.Cookbook & Build Sheets
• Own the RMCF…