Senior Retail Store Manager - WhatJobs Direct

About the Role Our client, a prominent player in the retail sector, is seeking an experienced and dynamic Senior Retail Store Manager to oversee operations at their flagship store in the vibrant city of Johannesburg, Gauteng . This is a critical role responsible for driving sales, managing staff, ensuring exceptional customer service, and maintaining operational efficiency. The ideal candidate will possess a proven track record in retail management, a passion for customer engagement, and the ability to lead a diverse team.

You will be instrumental in upholding the brand's reputation and achieving ambitious sales targets within a competitive market. This role offers a significant opportunity for professional growth and to make a tangible impact on the success of the retail outlet. The position involves a hybrid work arrangement, blending essential in-store presence with flexible remote work options.

• Develop and implement strategic sales plans to achieve company objectives and increase market share.
• Manage day-to-day store operations, ensuring smooth functioning and adherence to company policies.
• Lead, train, motivate, and mentor a team of retail associates to achieve peak performance.
• Monitor inventory levels, control stock, and implement effective merchandising strategies.
• Analyze sales data and customer feedback to identify areas for improvement and opportunities for growth.
• Ensure outstanding customer service is delivered at all times, resolving customer issues promptly and professionally.
• Manage store budgets, expenses, and profitability targets.
• Maintain store presentation standards, ensuring a clean, safe, and inviting environment for customers and staff.
• Oversee the recruitment, hiring, and performance management of store personnel.
• Foster a positive and collaborative work environment.

• A minimum of 5 years of progressive experience in retail management, with at least 2 years in a senior leadership role.
• Demonstrated success in driving sales and achieving revenue targets in a retail environment.
• Strong leadership, team management, and interpersonal skills.
• Excellent understanding of retail operations, visual merchandising, and inventory management.
• Proficiency in using retail POS systems and inventory management software.
• Exceptional communication and customer service skills.
• Ability to analyze data and make informed business decisions.
• A relevant degree in Business Administration, Marketing, or a related field is advantageous.
• Proven ability to adapt to a fast‑paced retail setting.
• Must be based in or willing to relocate to Johannesburg, Gauteng .

• Competitive annual salary commensurate with experience.
• Performance‑based bonuses and incentives.
• Comprehensive health insurance coverage.
• Opportunities for professional development and career advancement within a growing organization.
• Employee discounts on a wide range of products.
• A dynamic and supportive work environment.
• Hybrid work model offering flexibility.