Retail Vendor Operations BP Analyst

Requisition
530191
-Posted
10/27/2026

- Architectural Products Group

- APG Retail

- Full Time

- Administrative Support

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

The Retail Vendor Operations BP Analyst is responsible for ensuring retail partner compliance, managing online customer reviews and brand reputation, delivering effective product training, and driving continuous improvement in the overall customer (Internal & External) experience.

This role serves as a key liaison between the organization, retail partners, internal sales teams, customer service, and other cross-functional departments. The position focuses on maintaining retail standards, strengthening product knowledge, addressing customer feedback, and identifying opportunities to improve customer satisfaction, operational execution, and brand performance across retail and digital channels.

This is a remote based position.

Retail Compliance & Partner Support

• Monitor retail partner requirements, policies, and compliance standards to ensure products, product information, and related processes meet established expectations.
• Conduct retail compliance reviews and identify gaps involving product content, merchandising standards, documentation, operational processes, and retailer-specific requirements.
• Partner with sales, account management, customer service, and operations teams to resolve compliance issues and implement corrective actions.
• Maintain compliance documentation, reporting, and tracking tools to monitor performance and support continuous improvement.
• Communicate changes in retailer policies, requirements, and procedures to relevant internal stakeholders.
• Identify recurring compliance challenges and recommend process improvements that reduce errors, improve execution, and strengthen retail relationships.
• Monitor online customer reviews, ratings, and feedback across retailer websites, e-commerce platforms, and other relevant digital channels.
• Develop timely, professional, and customer-focused responses to reviews, including negative feedback, product concerns, and service-related issues.
• Coordinate with customer service, product management, sales, and other appropriate teams to investigate concerns and facilitate resolution.
• Identify recurring customer complaints, product performance issues, and opportunities to improve product information or service delivery.
• Track online ratings, review response rates, customer sentiment, and emerging trends to evaluate performance.
• Escalate significant product safety concerns, quality issues, or recurring customer experience problems through established processes.
• Use customer feedback to recommend improvements to product content, training, packaging, processes, and overall customer satisfaction.

• Develop, coordinate, and deliver product training programs for internal customer service representatives, sales teams, retail associates, and other relevant…