Aisles Online Produce Shopper

At Hy‑Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title:

Aisles Online Produce Shopper Department:
Aisles Online FLSA:
Hourly Revision Date: 07/2026

At Hy‑Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

At Hy‑Vee, our online customers trust us to pick the best of the best, and our Aisles Online Produce Shoppers are the ones who deliver on that promise. In this role, you'll use your eye for quality and freshness to select top‑notch produce and accurately fulfill online grocery orders from start to finish. Your knowledge of produce and your commitment to getting every order right directly shape how customers feel about shopping with Hy‑Vee online.

If you have a passion for fresh product, enjoy a fast‑paced environment, and take pride in doing a job well, we'd love to have you on our team.

• Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store
• Accurately select groceries ordered online by customers, with a focus on choosing the highest quality produce based on freshness and appearance
• Maintain accurate knowledge of produce merchandise offered at the store location
• Select, scan, and bag items from all temperature zones
• Ensure products maintain proper temperature throughout the entire fulfillment process
• Place gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrival
• Cart orders to and place them in the holding area for customer pickup
• Lift, carry, and load groceries into customer vehicles
• Tender customer orders through POS and process credit card payments
• Substitute products for customers upon request or when items are unavailable
• Continually monitor incoming online orders to ensure prompt, on‑time fulfillment
• Answer phones and emails promptly and provide friendly, helpful service to customers
• Follow Hy‑Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

• Bring commitment to Hy‑Vee's mission and a genuine passion for delivering an outstanding customer experience
• Identify and select the highest quality produce with a strong eye for freshness and appearance
• Communicate clearly and professionally with customers and store personnel in a friendly, approachable manner
• Stay organized and manage multiple tasks efficiently in a fast‑paced, deadline‑driven environment
• Identify problems and develop practical solutions, including making product substitutions on the fly
• Work independently and complete daily workloads with limited supervision

Accountable and

Reports to:

Store Director;
Store Manager;
Assistant Managers of Store Operations, Perishables, Health Wellness Home;
Online Shopping Department Manager

High school diploma or equivalent preferred

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with…