Spanish Speaking Digital Store Consultant -Remote in Greece

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a leading recruitment agency in Greece, committed to connecting talented professionals with top-tier companies across various sectors. We are currently seeking a Spanish Speaking Digital Store Consultant to become a vital part of our energetic team. In this role, you will interact with Spanish-speaking customers, providing top-notch support and guidance for their digital shopping journeys. Your expertise will play a crucial role in enhancing customer satisfaction and promoting successful digital outcomes.

• Provide exceptional assistance to Spanish-speaking customers, addressing queries and offering insightful advice on digital store functionalities.
• Gain comprehensive knowledge of product offerings to effectively meet customer requirements.
• Conduct training sessions for customers on how to optimize their experience with the digital store platforms.
• Work closely with marketing and sales teams to craft strategies that boost customer involvement.
• Collect and analyze customer feedback to identify areas for enhancing the digital shopping experience.
• Remain informed about emerging trends in e-commerce and digital retail to provide proactive recommendations.
• Efficiently troubleshoot and resolve customer complaints related to the digital shopping experience.

• Fluency in Spanish and English, both written and verbal.
• Previous experience in customer service, sales, or consulting, with a focus on e-commerce or digital retail being preferred.
• Strong grasp of digital platforms and tools utilized in online retail.
• Outstanding communication and interpersonal skills, with an emphasis on customer satisfaction.
• Ability to work independently and adapt in a dynamic, fast-paced environment.
• Proficiency in CRM systems and Microsoft Office applications.
• Strong analytical and problem-solving skills, displaying a proactive approach to customer care.