Customer Host Supervisor

Position: Customer Host Supervisor (12 HRS)
# Customer Host Supervisor (12 HRS)
White stuff, Glasgow Apply on White stuff's site  Check my CV against this job Posted:
5 days ago

Contract:

permanent

Listed on:
Direct from the employer## Can this job be sponsored?

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WHO WE AREWhite Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

WHO YOU AREYou’ll be passionate about Retail and Fashion. You will have the determination to grow and succeed. You will thrive in a team environment, and you will inspire others with your passion and expertise. You will be your true self and bring out the best in others too.

PRIMARY OBJECTIVE OF THE JOBOur Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience. In this role you will also be responsible for working alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.

WHAT YOU’LL BE DOINGYou’ll report to the Shop Manager and sit within our Retail team.

Customer Experience
- Leading by example and coaching the team to ensure that the shop delivers excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.

- Promoting and compiling customer information, in line with data protection regulations, when completing customer purchases and driving our email conversion and sign ups.

- Introducing customers to, and championing within the team, multichannel shopping through endless aisle orders.

Product Presentation and Visual Standards
- Maintaining high visual standards instore.

- Supporting with floor moves, mannequin and window displays, and replenishment.

- Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers.

Commercial Management
- Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales.

- Supporting the coordination of promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions.

- Holding a good understanding of and ability to communicate to the team the shop’s Key Performance Indicators (KPI).

- Being a team player and leading team briefs in management absence to ensure the team are set up with the information and motivate to achieve targets.

- Holding a good understanding of KPIs and communicating to the team. Striving to continuously improve team performance.

Team Management
- Organising and supporting the running of the shop through staff management…