Relief Shop Manager

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3) - (FTE £25,846) Hours 30 hours per week Closing Date 05/11/2026 Job Description Person Specification Share Link to our Linked In page Link to our Facebook page

We’re looking for a flexible and motivated
Relief Shop Manager
to provide management cover across our retail network during planned and unplanned absences. This is a key role that helps ensure our shops continue to deliver an excellent experience for customers and donors while maximising income to support the vital care provided by Springhill Hospice.

About the Role

No two days are the same in this role. You will take responsibility for the day-to-day management of different Springhill Hospice shops, leading volunteers and staff, maintaining high operational standards, and driving sales performance.

Due to the nature of the role,
flexibility is essential
. You will be required to work across our retail network and travel to different shop locations, sometimes at short notice, to provide management support where it is needed most.

As our shops will operate across a7-day trading week
, the successful candidate must be able to work flexibly, including weekends, in line with business needs.

What You’ll Be Doing

• Providing management cover across Springhill Hospice shops.
• Leading, supporting and motivating volunteers and staff teams.
• Driving sales, Gift Aid recruitment and stock generation.
• Maintaining excellent visual merchandising and shop presentation standards.
• Ensuring compliance with all financial, health and safety, and operational procedures.
• Building strong relationships with customers, donors and local communities.
• Supporting fundraising initiatives and promotional activity across the retail network.

What We’re Looking For:

• Previous retail management or supervisory experience.
• Strong people management and team leadership skills.
• Excellent customer service skills.
• Ability to work independently and adapt quickly to different shop environments.
• Strong organisational and communication skills.
• A flexible approach to working hours and locations.
• Ability and willingness to travel between Springhill Hospice retail shops, often at short notice.
• Ability to undertake some manual handling duties associated with donated stock.

Please note:This role is contracted at
30 hours per week
and requires flexibility to work across a7-day retail operation
. The successful candidate must be able to travel independently between Springhill Hospice shop locations and respond to cover requirements across the retail network.

Closing date: Thursday 5th November 2026
Interview date: Thursday 12th & Friday 13th November 2026

We are committed to promoting equality, diversity and inclusion. We recognise that everyone is different, and we value the unique contribution that individual experiences, knowledge and skills make in delivering quality services. We therefore encourage applications from people of all backgrounds and abilities.

Please note that a DBS check will be undertaken as part of our pre-employment checks for the successful candidate.