Customer Service representative

Employment Type: Full-time, Non-exempt

Salary: $50K-60K per year

Schedule: 35 hours per week / 7 working hours per day

• Coordinate import/export operations involving ocean, air, and domestic freight.
• Monitor inventory and support the flow of goods.
• Process purchase orders, sales orders, and invoices.
• Enter and maintain accurate records in the company's ERP system.

• Experience in import/export operations and inventory management.
• Understanding of international trade processes and Incoterms.
• Experience processing purchase orders, sales orders, and invoices.
• Familiarity with ERP systems.
• Proficiency in Microsoft Excel and Outlook.
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks.
• Japanese-English bilingual proficiency preferred.

• Overtime eligibility in accordance with applicable federal and state regulations.
• Discretionary bonus based on individual and company performance; bonuses are not guaranteed, and the program is subject to change.
• Accrued PTO, available from the start date.
• Medical and dental insurance, available from the start date.
• 401(k) with company matching, available from the start date. Matching details provided upon hire.
• Company holidays; holiday schedule provided after hire.

• Flexible schedule options: 8:00 AM-4:00 PM, 9:00 AM-5:00 PM, or 10:00 AM-6:00 PM.
• Optional work from home on Fridays, plus two additional flexible work-from-home days per month.