Retail Associate

Job Title - Retail Associate
Department – Retail
Contract Type – Permanent
Rate of Pay – Competitive
Hours – 30 hours
Location – Celtic Mall,Celtic Manor Resort

Join the ‘Greatest Story in Hospitality’ by becoming one of our Retail ‘Hospitality Heroes’ basedat our Celtic Mall at the iconic Celtic Manor Resort - just oneof the fantastic opportunities we offer from ‘Manor to Marina’. Using your passion for customer service and retail, you will help create exceptional shopping experiences for our guests whilst showcasing a range of premiumbrands, gifts and resort merchandise.

• Previous experience in a retail, hospitality or customer-facing role.
• Agenuine passion for delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Apositive, professional and proactive approach to work.
• The ability to work effectively both independently and as part of a team.
• Experience working towards sales targets or promoting products would be advantageous.

• Delivera warm, friendly and professional welcome to every customer.
• Assist guests with purchases and make product recommendations to enhance theirshopping experience.
• Processtransactions accurately and efficiently.
• Replenish stock and maintain attractive, well-presented displays throughout thestore.
• Keepretail areas clean, organised and in line with resort standards.
• Support stock takes, stock control and deliveries as required.
• Promoteresort facilities, events and services to guests.
• Respondto customer enquiries and resolve concerns in a professional manner.
• Work collaboratively with colleagues to achieve sales and service objectives.
• Followall company policies, procedures, health and safety requirements and security standards.

As one of our‘Hospitality Heroes’ you will receive a host of Company benefits such as:

• Accessto career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• FreeGP virtual appointment service
• 24/7wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

As a Celtic Collection employee, you will be able to say:

• I am equipped, trained, and supported to do the best job I can
• I am proud to be part of The Celtic Collection and would recommend it to others
• I work in an inclusive, friendly, positive and constructive environment
• I am encouraged to learn, grow and develop and to try new things in my role
• I am thanked and recognised for the work I do, and my views and ideas are valued
• I am crystal clear about our ambition, and I can contribute to it everyday

We reserve the rightto close this vacancy early if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible. In accordance with UK immigration legislation, all applicants musthave the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Officeguidance.

The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age,disability, gender identity, marital status, race, religion or belief, sex, orsexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.