Inside Sales Representative; Remote - Western Region

Summary

Please note that while this role will operate remotely, it is required that the candidate resides in the Western Region of the United States. This includes candidates in Pacific Time, Mountain Time, and Arizona Time Zones. At this time we are not considering candidates in the Bay Area.

Yelp was created to connect people with great local businesses. As an Account Executive, you will be working directly with these local businesses to help them meet their goals through Yelp’s various advertising programs. You will work with small business owners via phone to customize their specific needs and aspirations. We succeed when we find tailored solutions for our clients to grow their business.

Because people are at the center of everything we do, one of your main priorities is to educate business owners about the value of Yelp s advertising platform. In this role, you will be directly responsible for doing outreach and talking through our advertising solutions on Yelp to local businesses across the US and Canada. Success in this role is measured by hitting and exceeding a monthly quota, consistently staying ahead of daily metrics, and handling rejection in stride.

You’ll experience all of this in a supportive virtual team environment.

Please visit Yelp careers page and apply to the appropriate posting that matches your location.

• Educate, strategize, and successfully discuss Yelp advertising programs through a high volume of outbound dialing to business owners. This role is 100% phone based and fast-paced by nature.
• Work one of the following schedules (in your local time), or as otherwise determined by your manager: 7:30 a.m. to 4:30 p.m.; 8:30 a.m. to 5:30 p.m.; or 9:30 a.m. to 6:30 p.m.
• Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners — all organized in our CRM (Salesforce).
• Work from home to sell advertising to small local businesses on a set Monday to Friday schedule.
• Become an expert in Yelp’s advertising solutions, and provide product recommendations quickly to suit client needs, asking probing questions and overcoming objections.
• Master quick close techniques to exceed individual goals.
• Navigate the initial call to qualification to close process, ensuring lasting customer satisfaction and potential upsell opportunities.
• Achieve and consistently exceed monthly quotas. Strong work ethic and tenacity are key.
• Track and manage your daily goals to ensure results are met.

What we re looking for in you:

• You have an appetite for learning. You re keen on turning training and feedback into action and continuous self-improvement; you don t take rejection personally.
• Multi-tasking is no problem. You re confident in navigating between numerous tabs, multiple screens, and using video conferencing tools.
• You are savvy and can find your way around new tools and software (such as Google Suite & Salesforce).
• You re naturally curious and like to ask as many questions as it takes to find the answer.
• You are excited about being part of a team with colleagues from other states and find it easy to chat with teammates during virtual conferences as well as in-person meetings.
• You are committed to a high standard of integrity and being a team player is important to you.
• You re determined, a persuasive communicator and resilient—show us your grit!
• You are genuinely curious about people, local businesses, and possess the innate ability to inspire passion in others; you can t wait to show everyone the value of Yelp.
• You are adaptable and can think on your feet. When faced with new challenges or tough conversations, resilience is essential.

• GED/HS Diploma and 2+ years of customer-facing experience OR
• Bachelor s Degree
• No fear of the phone and prepared to make a high volume of outbound dials daily.
• General computer and email proficiency — we use Google Suite and provide a Macbook laptop.
• A work environment free of distractions.
• Open to feedback and willing to implement areas of improvement.
• Strong, engaging interpersonal skills.
• Ability to effectively prioritize tasks and manage independently without oversight.
• Must possess current US work authorization.