Commercial Insurance Senior Account Manager; Hybrid - Upstate NY

Commercial Insurance Senior Account Manager (Hybrid - Upstate NY)

Join to apply for the Commercial Insurance Senior Account Manager (Hybrid - Upstate NY) role at NFP, an Aon company.

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach. To learn more, please visit:

The Senior Account Manager is responsible for working with Advisors/Client Executives and Account Executives to service client accounts. The position requires supporting them in day to day account management for a specific set of clients and entails a great deal of verbal, electronic and other written communications. The Senior Account Manager will have responsibility for managing the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors.

In addition, this person prepares materials for presentations and communications and assists team members with day-to-day client servicing. At this level, the Senior Account Manager takes an active speaking role in client meetings. While in this role, this person should be maintaining relationships with clients and carrier contacts and working proactively to effectively and efficiently deliver services to clients. Some Senior Account Managers may be responsible to manage their own block of business.

This is a full-time position offering the flexibility of a hybrid work schedule, available from any of the following office locations: NY:
Albany, Amherst, Kingston, Rochester, Pittsford or Fishkill or our office in Danbury, Connecticut.

• Proactively maintain relationships with carrier and client contacts; may lead client meetings for accounts assigned to them.
• Manage renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors.
• Communicate directly with clients and carriers, collaborating with the Account Executive or Advisor/Client Executive.
• Keep client policy records in the agency management system, maintaining client files according to office procedures.
• Will have an assigned book of business.

• Highly organized with excellent verbal and written communication skills.
• Self‑confident to make sound independent decisions.
• Ability to work overtime as necessary.
• Interactive with a variety of people and function well both in a team environment and autonomously.
• Handle situations in a calm, courteous and professional manner.
• Customer focused to establish and maintain effective relationships.
• Intermediate level proficiency in Microsoft Office products (Word, Excel, Outlook).
• Intermediate level proficiency in agency management system(s).
• Prioritize multiple tasks to meet deadlines.
• Strong analytical and problem‑solving skills.
• Sharp attention to detail and decision‑making skills.
• Flexibility and adaptability to changing priorities, deadlines and technology.
• Working from home requires maintaining a private workspace, high‑speed internet, being responsive online and minimizing personal interruptions during work shift.

• BA/BS preferred.
• More than five years of industry and product line experience.

• P&C Insurance License required.

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our People First culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $57,000 – $90,000.

The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

NFP is an inclusive Equal Employment Opportunity employer.