Account Manager - SMB Sales

At Work Wave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.

Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.

Work Wave is looking for a driven Account Manager who possesses strong consultative and presentation skills. You will be responsible for learning how to navigate a Field Service software solution, provide online demonstrations, and consistently achieve a monthly quota.

We’re at an exciting moment in our growth journey. With the launch of Wavelytics, our new AI-powered analytics suite, and continued momentum in integrated payments, we’re unlocking new ways to deliver value to our customers, and new opportunities for our team. Work Wave operates in a field service management market that’s accelerating due to global trends in automation, sustainability, and digital transformation.

Joining now means getting in early as we scale to meet massive demand and lead the future of service software.

• Proactively engage with assigned SMB Real Green customer accounts to understand business needs and communicate product value
• Build and maintain relationships with key client stakeholders to ensure long‑term partnerships and account health
• Conduct regular QBRs (Quarterly Business Reviews) and account planning sessions to align on goals and identify growth opportunities
• Deliver tailored product demonstrations aligned to customer priorities and demo certification standards
• Manage the expansion sales cycle: from discovery, negotiation, and closing (including preparation of sales agreements)
• Upsell and cross‑sell additional products and services to drive ARR
• Maintain a healthy pipeline of whitespace opportunities; achieve monthly, quarterly, and yearly ARR quotas
• Ensure accurate forecasting, CRM hygiene, and pipeline management within Salesforce

• 2+ years of demonstrated success in a sales or business development role, with a proven ability to meet or exceed targets
• Strong communication, negotiation, and interpersonal skills – able to build credibility and rapport quickly with client stakeholders
• A consultative approach to selling, with the ability to understand client needs and align them to the right solutions
• Proven experience managing a sales pipeline and advancing opportunities through the full sales cycle
• Highly organized and self‑motivated, with the ability to work independently, prioritize effectively, and manage multiple deals simultaneously
• A drive to deliver value to every customer interaction
• Familiarity with Salesforce and Salesloft

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!

• Join our Remote-First Global Work Community:
  Work Wave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, Work Wave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority

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