Consultative Phone Sales Associate

Company Overview

DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal professionals;
Peekaboo

TM Early Gender DNA Test for expecting mothers;
Sperm Check fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts. Our corporate headquarters, including our DNA testing laboratory, is based in Fairfield, OH in the greater Cincinnati Area. DDC is part of Eurofins, a global scientific company with over 950 laboratories in 60 countries and more than 60,000 employees.

Ready to make a real impact? DNA Diagnostics Center (DDC), the global leader in DNA relationship testing, is looking for an Inside Sales Associate who thrives on helping people through life‑changing decisions. No need for years of experience—bring your go‑getter attitude, empathy, and consultative mindset, and we’ll teach you the art of relationship‑based sales. You’ll guide customers through sensitive situations with professionalism, educate them on our services, and close sales that truly matter.

After 90 days of training, enjoy work-from-home flexibility and join a team that values growth and purpose.

• Competitive base pay & monthly commissions
• High earning potential for inbound phone sales
• Remote work after training
• True work‑life balance
• Be part of a global leader impacting lives every day

• One (1) to two (2) years of previous sales experience (retail, inside sales, or logistics).
• High school diploma or equivalent required.
• Strong persuasive communication skills and the ability to build rapport with customers.
• Strong emotional intelligence and the ability to handle sensitive conversations with discretion.
• Results‑driven and able to maintain and sustain individual and company goals.
• Excellent time management and problem‑solving skills.
• Proficient computer and typing skills with the ability to learn new software.
• Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality.
• Completion of HIPAA training.

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of a headset and computer to process customer inquiries.
• Communicating with customers via phone and digital platforms.

• Monday‑Friday 11am‑8pm

• Excellent full‑time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.