Manager, Business Development- Los Angeles

Job Functions

• Territory Management & Strategic Sales Execution:
  Design and implement strategies for territory management and business development. Make assigned sales calls per week to travel agency accounts. Conduct sales blitzes to support specific company initiatives.
• Travel Agent Relationship Building & Support:
  Foster long‑term relationships with travel agents to drive sales growth. Maintain frequent contact with RVP/VP North America to ensure territory needs are met. Collaborate with the Strategic Partner Division to manage shared accounts.
• Training &
  
  Education:
  
  Conduct training sessions and webinars to educate travel agents on Carnival Cruise Line offerings, promotions, and booking processes. Develop and deliver engaging training materials, including presentations, videos, and interactive content. Organize ship inspections, trade shows, pier‑side overnights, and seminars at sea.
• Marketing & Promotional Strategy:
  Enhance promotional effectiveness and develop marketing strategies. Provide travel agents with promotional materials and recommend improvements to agency marketing efforts.
• Data Management & Reporting:
  Maintain accurate and detailed agency database through Oracle Sales Cloud or current CRM. Complete required reporting of activities and track budget‑ed tools.
• Budget & Co‑op Management:
  Manage territory budget and co‑op marketing needs in alignment with corporate guidelines.

• The Business Development Manager serves as the primary liaison between Carnival and travel agency partners within a designated territory. This role is responsible for managing a portfolio of accounts, executing strategic sales initiatives, and delivering training and marketing support to drive revenue growth. The BDM operates independently in the field, representing the brand and ensuring alignment with corporate objectives across all agency interactions.
• The BDM must navigate a dynamic and competitive travel landscape, identifying opportunities for growth and resolving challenges that arise within agency relationships. This includes adapting strategies to meet territory‑specific needs, analyzing performance data to inform decision‑making, and responding to market shifts with agility. The role requires a proactive approach to overcome obstacles and leverage insights to optimize sales outcomes.
• This role directly influences Carnival Cruise Line’s market share and revenue performance through strategic engagement with travel agents. By fostering long‑term relationships, delivering impactful training, and promoting brand initiatives, the BDM ensures Carnival remains top‑of‑mind among agency partners. Success in this role contributes to increased bookings, enhanced brand visibility, and stronger partnerships across the travel distribution channel.
• While not a direct people manager, the BDM demonstrates leadership through influence, collaboration, and strategic guidance. The role involves leading training sessions, coordinating cross‑functional initiatives with internal teams (e.g., Strategic Partner Division), and serving as a trusted adviser to travel agents. The BDM also contributes to broader sales strategy by sharing territory insights and participating in company‑wide promotional efforts.

• Knowledge:
  Understanding of workplace policies and procedures. Familiarity with team collaboration tools and techniques.
• Skills:
  
  Strong time management and organizational skills.
• Abilities:
  Ability to maintain reliable and consistent attendance; capacity to be punctual and meet deadlines; ability to collaborate effectively with colleagues and work as part of a team; demonstrated professionalism in all interactions and tasks.

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of proven experience in sales and marketing, preferably within the travel or hospitality industry.
• Proven experience in sales, preferably within the travel or hospitality industry.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Excellent communication and presentation skills.
• Strong understanding of travel agent distribution channel.
• Self‑motivated, proactive, and…