Account Manager

ACCOUNT MANAGER ✔️ PERMANENT – FULL TIME (40H/WEEK) ✔️ NORTHEASTERN USA ✔️ REMOTE The Account Executive is responsible for developing new business opportunities, managing the full sales cycle, negotiating contracts, and ensuring ongoing customer satisfaction. This role requires a strong understanding of ERP systems and the ability to align technology solutions with customer needs.
KEY RESPONSIBILITIES
BUSINESS DEVELOPMENT & MARKET GROWTH

• Identify, prospect, and engage potential customers in target industries.
• Analyze customer business processes to determine ERP/SAP solution needs.
• Present and demonstrate ERP/SAP features and benefits tailored to client requirements.
• Act as a brand ambassador for N’ware Technologies at industry events, trade shows, and networking activities.
• Provide market and customer feedback to the product development team to support continuous improvement.

• Lead the full sales process from prospecting to closing.
• Evaluate pricing, credit terms, guarantees, and delivery timelines in alignment with company policies.
• Prepare or oversee the preparation of quotes, proposals, and sales contracts.
• Negotiate agreements that maximize company profitability while ensuring customer value.
• Collaborate with internal teams to ensure successful project delivery and maintain proactive communication with customers.

• Follow up with clients post-implementation to ensure satisfaction and adoption.
• Identify opportunities for upselling or cross-selling related ERP modules, services, or integrations.
• Maintain long‑term client relationships built on trust, reliability, and expertise.

• Perform other duties and responsibilities as assigned by the supervisor in support of departmental goals.

• Leadership & Teamwork: Ability to mobilize teams and collaborate effectively.
• Consultative Selling: Excellent listening skills and the ability to identify and translate customer needs into tailored solutions.
• Persuasion & Persistence: Skilled in overcoming objections and closing deals.
• Customer‑Oriented Approach: Driven to deliver exceptional service and long‑term value.
• Results‑Driven: Motivated to meet and exceed sales targets and corporate objectives.
• Adaptability: Comfortable working in a dynamic, evolving environment.
• Time Management: Able to manage deadlines and multiple priorities under pressure.
• Stress Tolerance: Resilient in high‑pressure sales environments.

• Bachelor’s degree or college degree in Business Administration, Computer Science, or a related field.
• Experience:
  
  5–7 years in ERP, software, or technology sales.
• ERP/SAP Knowledge:
  Strong understanding of ERP systems; experience with SAP Business One is a strong asset.