Product Support Sales Representative

McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Product Support Sales Representative.

The PSSR uses technology as an active tool, provides proactive customer uptime support and subsequent growth for McCoy Construction and Forestry (MCF). Achieves MCF’s customer support and satisfaction goals, parts and service marketing and management capability in a specific geographic area of responsibility. Manages the product support process to preempt and resolve technical and/or parts issues impacting machine performance and uptime by developing customer relationship.

• External (Customer Focused) sales/support position.
• Using the benefits of technology, strategically focus on incremental revenue opportunities that support both parts and service strategic fiscal objectives.
• Make field related purpose-built customer calls to follow up on Product Support opportunities and provide leads for Parts and Service Department.
• Fully utilize McCoy’s customer relationship management (CRM).
• Actively promote Preventative Maintenance Contracts (PM’s) or Total Maintenance and Repair Contracts (TMR’s).
• Provide customer training, follow up calls and create customer digital partnerships.
• Proactively monitor JDLINK data, promote and maintain machine connectivity along with the sale of Universal Telematics Devises.
• Perform other duties as assigned.
• Maintain regular onsite attendance as required by your supervisor.

• Minimum of 5 years related Equipment experience and/or training; or equivalent combination of education and experience.
• Demonstrated sales and marketing skill. Understanding of the principles, apply the information to complex situations, develop new applications and provide expert support for other practitioners.
• Knowledge of products and services offered, good interpersonal, negotiation and conflict resolution skills. Be customer focused, write clearly and concisely, and analyze effectively.
• Ability to travel up to 90% of the time with in your AOR, some overnight stays included.

• Paid Time Off—-80 Hours in the first year!
• Medical, Dental, Vision, Short and Long-Term Disability Insurance.
• 401K with Employer match.
• $50,000 company paid Life Insurance Policy.
• Remote position – working 1 day per week in hired dealership.
• Supportive Management team and opportunities for advancement.
• Excellence Rewarded
• Ability to thrive in the McCoy Construction & Forestry Culture
• Planned work schedule.

Our company offers training by the best in the industry and a stable company where you can grow and excel.

McCoy Construction & Forestry offers a unique opportunity to join a growing operation that is part of the McCoy family's longstanding legacy of excellence in the C & F industry, team culture, BRAND POWER with the world - renowned John Deere brand and customer-first service and expertise. These combined sets us apart from any competitor.

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.