Key Account Manager - Western

Remote US

We are currently growing and looking to strengthen our team with a Key Account Manager, based in the Western United States, including Alaska. If you enjoy working in a dynamic environment and are driven by collaboration, you will thrive with us!

Runway Safe leads the industry in commercial aircraft arresting systems, dedicated to enhancing runway safety. Our mission is to improve runway operations and safety by providing knowledge and value‑adding solutions to the aviation industry.

We enable airports around the world to do more with less: more safety with less space, more types of aircraft with less investment, more flights with less downtime, more preserved nature with a smaller airport footprint. We provide safety and efficiency.

Are you passionate about building strong customer relationships and driving business growth, and interested in becoming a part of our Team?

We are now looking for a driven Key Account Manager in the Western United States!

As Key Account Manager, you will play a pivotal role in strengthening long‑term partnerships with existing clients while identifying new opportunities that generate satisfied customers and sustainable revenue for Runway Safe. The position is a combination of Account Management (60%), proactive Lead Generation (30%), and Bid Coordination (10%). You will be the face of Runway Safe in the West Coast region, including Alaska, working remotely and reporting to the Logan Office, NJ, with the expectation of 50% travel during parts of the year.

You will collaborate closely with colleagues within the Customer Experience Department (including New Sales, Application Engineering, and Field Services), as well as Production, Logistics, and other parts of the organization. Our culture is solution‑oriented, collaborative, and strongly driven by customer success. The team operates with a flat structure that encourages accountability, communication, and a high degree of self‑motivation.

In this position, you will:

• Act as the first line of support for all assigned customers by coordinating the Runway Safe team to manage situations in an advisory manner and offer solutions
• Prospecting new leads by researching existing and new airports, mapping their needs and qualifying them by initial contact
• Overseeing the preparation and submission of bids and proposals, ensuring proposals are accurate, compelling, and compliant with client requirements, and reviewed and approved internally as per Runway Safe standards
• Capture market trends and input from customers and other stakeholders in the industry, and stay up to date with industry developments to inform the business and product development

If you thrive in a fast‑paced environment, are accountable by nature, enjoy traveling and networking, and want to make a real impact in a growing company, this is the perfect opportunity for you!

We are looking for you who have:

• Bachelor’s degree in Business, Airport Management/Operations, or a related field
• 7+ years of relevant work experience in sales and/or business development – ideally in aviation, infrastructure, or B2B technical sales
• Self‑motivation and proactive skills; with a strong ability to drive things forward independently
• Excellent relationship‑building skills; able to establish trust and maintain long‑term customer relationships
• Effective collaboration skills; working well across internal teams
• Strong communication skills; clear and confident in both written and verbal interactions
• Experience working with Microsoft 365 (Word, Excel, PowerPoint, Teams)
• Experience working with CRM systems (e.g. MS 365 Dynamics, Hub Spot, Salesforce, or similar)
• Ability to travel domestically and internationally as required for customer visits, around 50 %
• Fluency in English
• Ability to pass background check
• A valid driver’s license

It is seen as a plus if you have:

• Education in aviation and/or infrastructure‑related field
• Experience with airport design, operations, and/or safety
• Experience with public and/or private procurement related sales processes
• Multicultural competence/international experience
• Curiosity; eager to learn and stay up to date with technology and…