B2B Sales Operations Manager

About Muse Group

Muse Group empowers music makers. We create the world’s most popular apps for playing, recording and composing music. Through our innovative learning tools, expansive music catalogs and free open‑source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day.

Our talented team of music lovers collaborates all over the globe, from Limassol to Seoul and Boston to Berlin. We’re an ambitious company with the drive and culture of a startup, with many more exciting Muse Group developments to come.

B2B Sales Operations Manager – provide strategic and operational support for the B2B sales function. This is primarily an individual contributor role, focused on enhancing sales performance, productivity, and scalability through data‑driven insights, process optimization, and effective use of tools.

• Drive the B2B Sales Operations function from the ground up as an individual contributor
• Design and implement scalable sales processes:
  Hub Spot management, lead scoring, SLAs, pipeline management
• Create reporting and analytics systems: sales funnel metrics, team productivity, revenue forecasting
• Implement and manage sales tech stack: CRM, BI dashboards, sales enablement tools
• Own sales planning processes, including quota setting, OTE modeling, commission plans, and KPIs
• Partner closely with B2B Sales, Marketing, Product, and Finance to support GTM strategy
• Optimize sales cycle efficiency: reduce time to close, improve win rates, increase average deal size
• Build and lead a high performing Sales Ops team as the function grows

• 5+ years in Sales Operations or Revenue Operations in a B2B environment (preferably manufacturing and distribution)
• Deep understanding of B2B sales processes, funnel metrics, unit economics, and customer lifecycle
• Hands‑on experience with Hub Spot and BI tools (Metabase, Power BI)
• SQL query language and Microsoft Power Query a plus
• Strong analytical skills, experience building dashboards and forecasting models
• Strategic mindset with operational execution skills
• Proven experience with sales planning, quota setting, OTE calculations, and compensation design
• Business‑oriented thinking: focused on growth impact, not just process management
• Bonus: experience building Sales Ops from scratch or scaling it in a fast‑growth environment; international experience is a plus

• FREEDOM FOR ALL – Work remotely or at a co‑working place of your choice in your favorite band t‑shirt.
• CREATIVITY EVERY DAY – Make inspiring products for musicians, artists and creators – no day is the same.
• IMPACTFUL WORK – Influence the future of the music industry and change the lives of millions worldwide.
• Generous allowance for work equipment and co‑working spaces (for those not in Cyprus).
• Growth and development – Receive specialized training, language lessons, conferences and learning materials.
• Access to therapy whenever you need it, and assistance in difficult life circumstances.

We believe everyone in the Muse Group team is a leader. Our core philosophy is based on leadership principles: focus on daily outcomes, embrace imperfection for speed, practice radical responsibility, persistence, and openness to help.