Customer Account Manager - Tooling; Remote

Responsibilities

The Customer Account Manager (Tooling) is responsible for setting and executing the short-term and long-term commercial strategy and technical activities in support of tooling sales to both external distribution and OEM fastener customers in the United States. The role is responsible for understanding, mapping and developing strategic plans for sales and margin, encouraging timely resolution of product application issues, and coordinating the strategy within HFS, our external distribution customers, and our industry.

The position will support development of the HFS strategic plan, growth initiatives, the interface between sales/marketing, customer representatives and management, and will resolve issues related to orders, delivery, product applications, and other commercial and technical issues.

• Client Relationship Management
  • Develop and maintain strong relationships with existing clients, ensuring a high level of customer satisfaction.
  • Act as the primary point of contact for key accounts, addressing inquiries, concerns, and providing solutions in a timely manner.
  • Conduct regular check-ins and follow-ups to assess client needs and gather feedback.
• Sales and Account Growth
  • Identify opportunities for account expansion and upselling of tool products and services.
  • Prepare and present sales proposals, quotes, and contracts to clients.
  • Monitor sales metrics and prepare reports on account performance, forecasting future sales trends.
• Product Knowledge and Support
  • Stay informed about the latest tool products, technologies, and industry trends.
  • Provide technical support and product information to clients, assisting them in selecting the right tools for their needs.
  • Collaborate with the and product development teams to provide insights and feedback from clients.
• Collaboration and Coordination
  • Work closely with internal teams, including logistics, customer service, and finance, to ensure smooth order processing and fulfillment.
  • Coordinate with the sales team to align sales strategies and share best practices.
  • Participate in trade shows, industry events, and networking opportunities to promote our tool offerings and expand the client base.
• Problem Solving
  • Address and resolve any issues related to product delivery, quality, or customer service.
  • Implement corrective actions and follow up to ensure client satisfaction.
  • Provide assistance with sales, technical & application training.
  • Develop, present and target new growth business opportunities in line with HFS strategy.
  • Provide support for field training activities for other Account Managers, distributors and customers.
  • Recommend the addition of new products and the modification/replacement of existing products within the customer base.
  • Coordinate with product management and/or contract management to ensure timely submission of quotes and packages.
  • Monitor and take sales actions as needed to achieve annual sales budgets.
  • Report to senior management on strategic and key subjects/events.
  • Compile & submit accurate sales reports/forecasts in a timely manner.
  • Review and manage contract requirements to ensure they are within limits of established policies and procedures, including commercial and intellectual property (patent, trademark, licensing) requirements.
  • Manage contract compliance of assigned customers to ensure budget attainment.

• Basic Qualifications
  • Bachelor's Degree and +3 years of experience in sales OR +5 years of experience in sales in lieu of a bachelor's degree.
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
  • This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status.
• Preferred Qualifications
  • Experience in aerospace, defense, manufacturing, automotive (etc.).
  • +10 years of experience as sales/customer relationship building experience.
  • Aerospace fastener market knowledge or experience highly desired.
  • Analytically oriented and able to effectively problem solve and deliver on objectives.
  • Knowledge of aerospace forging, machining, & fastening processes preferred.
  • Proven experience with customer relationship building & business development activity is desired.
  • Exceptional written/oral communication, negotiation, presentation and interpersonal skills.
  • Strong organizational skills, ability to manage multiple large projects and interact with all organization levels.
  • Understanding of terms and conditions documents, commercial agreements and contract language.
  • Strong proficiency with MS Office (Excel, PowerPoint, Word, Outlook) and related computer skills.
• Additional Requirements
  • This is a Remote position.
  • Must be able to travel up to 25%, including local, domestic, and intercontinental travel.
  • Must be able to work extended hours as needed to communicate with global teams and customers.

The position includes competitive wages and a comprehensive benefits package, including…