MSA Account Manager

About NIC Partners

Own Your Success. Build Your Future. Make an Impact. At NIC Partners, we’re more than an IT solutions provider—we’re a team of employee-owners dedicated to creating safer, smarter communities. Through innovative IT and security solutions, we protect schools, empower educators, and strengthen infrastructure. Your work here creates real impact, and as an employee-owned (ESOP) company, your success directly drives our shared growth and prosperity.

Your Work Makes Schools Safer.

Every project you contribute to makes a lasting difference. From installing security solutions that protect schools to implementing technology that empowers educators, your work ensures safer, stronger communities.

NIC Partners is 100% employee-owned. Our ESOP model gives you a real stake in the company’s future, offering long-term financial stability and the opportunity to directly benefit from our shared success.

We’re committed to helping you achieve your career goals. From company-paid certifications to hands-on experience with industry-leading solutions, we provide clear pathways for growth at every career stage.

Collaboration, accountability, and mutual respect are at the heart of everything we do. At NIC Partners, you’ll work alongside passionate professionals who celebrate your wins, support your goals, and value work-life balance. Flexible hybrid/work-from-home options and a supportive environment help you thrive both in and out of work.

Job Title: Account Manager - Master Service Agreements

Dept.: CSS

Division: Client Support Services

Supervisor’s

Title:

Manager of CSS Dept

Positions Supervised: 0

FLSA Class: Exempt

We are seeking a motivated and results-driven Sales Representative to drive the sales of Maintenance Master Service Agreements (MSAs) to SLED customers. This role requires a strong understanding of security camera and access control systems and the ability to articulate the value of ongoing maintenance services to public sector clients.

• Identify, prospect, and engage SLED customers to promote and sell maintenance MSAs for security cameras and access control systems.
• Conduct targeted outreach activities, including cold calling, email campaigns, networking events, and attending industry conferences, to generate new leads.
• Research and identify key decision-makers within State, Local, and Education organizations to build a qualified sales pipeline.
• Develop and maintain strong relationships with decision-makers within government, municipal, and educational institutions.
• Present and demonstrate the benefits and value of maintenance MSAs to ensure customer buy-in and contract renewals.
• Collaborate with the technical and service teams to tailor maintenance solutions that meet customer requirements.
• Manage the entire sales cycle from lead generation to contract negotiation and closing.
• Track sales activities and provide regular reports on pipeline status, forecasts, and market feedback.
• Stay updated on industry trends, competitor offerings, and regulatory requirements impacting the SLED market.

• Proven sales experience, preferably in the security systems or technology services industry.
• Demonstrated success in prospecting activities such as cold calling, lead generation, and networking.
• Familiarity with security cameras, access control systems, and their maintenance needs.
• Experience selling to State, Local, and Education (SLED) customers is highly desirable.
• Excellent communication, presentation, and negotiation skills.
• Ability to work independently and manage multiple accounts simultaneously.
• Strong problem-solving skills and customer-centric approach.
• Valid driver’s license and willingness to travel within the assigned territory.

General: Ability to multi-task, prioritize, organize, solve problems, and complete tasks independently or in a team-oriented environment; ability to follow verbal and written instructions, to maintain the confidentiality of data, and to accept constructive criticism.

Personal: Excel…