Key Account Manager

Key Account Manager

Raken is a cloud‑based, mobile collaboration platform for the construction industry that empowers the people who build the world. By bringing technology to this 7,000‑year‑old industry, we improve the working lives of nearly 10% of the U.S. labor force. We work with commercial, residential, and specialty contractors of all sizes, including many of the largest construction companies worldwide.

Seeking candidates near San Diego, CA for a hybrid role, or individuals located outside of California for a fully remote position.

• Fast‑growing SaaS company based in Carlsbad, California, serving thousands of customers worldwide.
• Recognized on Forbes’ America’s Best Startup Employers, the Inc. 5000 List, and Top Workplaces in California.
• Consistently rated a High Performer for construction management solutions on G2, Capterra, and Software Advice.
• Strong focus on culture, teamwork, and fun.
• Core values:
  Take Ownership, Keep Evolving, Stay Balanced, Elevate Others, Let’s Go!

• Serve as the primary relationship owner for upmarket accounts.
• Own and drive renewals, retention, and adoption for assigned accounts.
• Conduct regular business reviews and identify opportunities that increase client value.
• Build credibility as a thought leader and execute strategic account plans.
• Manage escalations promptly and solve customer issues outcome‑driven.
• Identify at‑risk customers and mitigate churn risk.
• Champion the customer’s needs, collaborating with Sales, Product, and Onboarding teams.

• 3‑5 years in SaaS account management or client‑facing roles.
• Experience owning renewals and long‑term retention goals.
• Strong written and verbal communication; comfortable leading client meetings, strategy sessions, and renewal discussions.
• Strong presentation skills and ability to master technical workflows.
• Curious problem solver focused on early risk identification and sustainable solutions.
• Relationship builder driven to proactively develop client relationships.
• Positive attitude, self‑starter, and team player.

• Competitive salary: $85,000–$100,000 (based on experience).
• Medical, dental, and vision insurance with generous employer contribution.
• Health Savings Account (HSA) / Flexible Spending Account (FSA).
• Life, Long‑Term Disability, and short‑term disability coverage.
• Generous paid time off and 12 paid holidays.
• 401(k) with company match.
• Continuing education stipend.
• Free on‑site gym and monthly social events.
• Modern office with ocean view and amenities (for eligible remote workers, on‑site benefits available as stated).

We are committed to cultivating and preserving a culture of inclusion and connectedness. We welcome the unique contributions that individuals can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, and beliefs.

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