Account Manager Benelux

As Virtuagym keeps on growing, we’re looking for an Account Manager to join our Account Management team in Amsterdam. You are passionate about building strong relationships with your customers in the health and fitness industry. You provide them with recommendations on how to build the right tactics to move their business forward and you help them see the value in our broad offering of (software) tools to ensure business growth.

As Account Manager it is your main goal to grow your book of business through upsell strategies as well as to retain your customer base and increase their happiness. This is a hybrid position (within the Netherlands), where you will be working for our Amsterdam office.

You will be in charge of managing a book of customers within the health and fitness industry such as fitness clubs and boutique studios. Your goal is to retain these customers, to mitigate churn and upsell the customers on additional modules. In addition, you will be tasked with migrating customers to more advanced software platforms where applicable.

• Serve as the lead point of contact for your customers;
• Engage with existing customers through high velocity outbound prospecting to up-sell, renew and cross sell;
• Keep track of upsell opportunities through a defined sales process within  to achieve and surpass your monthly targets;
• Demonstrate software solutions to your customers, from core products to modules, to payment solutions and upgrades;
• Coach merchants to grow their business by providing tailored and structured recommendations to achieve those goals;
• Build a trusted advisor relationship with your customers and identify upsell opportunities;
• Negotiate contracts and close agreements to maximize the growth of your book of business;
• Guide customers through their upgrade path from basic platforms to our more advanced all in one platforms;
• Demonstrate an in-depth understanding of industry trends and act as a trusted advisor who leads one-on-one screen sharing presentations;
• Collaborate with our Customer Success team to identify accounts at risk and prevent churn;
• Track key book of business metrics.

• 2+ years of experience in a quota carrying sales role;
• Understanding of solution-based consultative sales in a SaaS environment;
• Experience working in a high velocity B2B (SMB) environment;
• Excellent telephone manner, experience selling over the phone;
• Strong presentation skills and high interest in tech;
• You’re a fluent Dutch speaker and speak English on a fluent level;
• An understanding of the health and fitness industry;
• Value feedback and thrive on constant improvement and learning;
• Strong work ethic, and a self-driven desire to succeed;
• Committed to a culture of positivity and high performance;
• Ability to work with a big portfolio of customers and work well under pressure;
• Ability to use  and other technologies to manage and organize pipeline would be a big plus.

please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Next to being inspired daily by talented and motivated colleagues and having plenty of opportunities for personal and professional growth, these are the main Virtuagym perks:

• Competitive salary with an exciting performance-based bonus structure;
• Fun, growth and a healthy work environment. Including a lot of support from the management team and the opportunity to keep developing yourself
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• Join one of the fastest-growing SaaS scale-ups within the awesome fitness tech domain and a diverse and international team made up of over 30 nationalities;
• Flat hierarchy with room to take ownership: your voice will be truly heard;
• We are remote-friendly: with our hybrid working policy you can work from your home in the Netherlands. Additionally, you can work from any other location you want within Europe up until 4 weeks at a time for a maximum of 12 weeks in a year. And we provide your home office set-up and working from home allowance
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  Please note:
  
  even though we are remote-friendly, we can only hire people who live in the Netherlands/are open to moving to the Netherlands and hold a Dutch citizen service number (BSN);
• We provide 25 paid holidays per year (based on a full-time contract), the option to buy extra vacation days when you used all your holidays for that year, an 8% holiday allowance and a pension plan
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• Stay healthy with our Gym benefits: we provide a great package to choose from a wide range of gym options (Class Pass, Trainmore, Onefit etc.) including a monthly contribution towards your gym subscription, free weekly padel classes, a Friends & Family gym discount, free video-on-demand workouts and unlimited access to on-demand coaching with psychologists via chat, phone or video call through the platform Open Up;
• An amazing…