Director Strategic Accounts; Remote + Domestic

Director Strategic Accounts

100% Remote + Domestic Travel

The Director Strategic Accounts will provide support to the organization's most strategic and largest accounts in an on-going effort to retain and expand sales to customer's full market share potential. Position is client facing while regularly collaborating with local teams and leaders for specific action plans to support growth and profitability through focused management. Responsible for driving increased client satisfaction, retention, expansion of revenue within client's business and sales activities for expanding product offerings within the client's business.

• Responsible for managing accounts with 60M+ in annual revenue or greater.
• Capture additional wallet share within accounts to grow revenue, gross profit, and overall profitability along with expansion of additional sites where appropriate.
• Cross sell EB solutions and product offerings to expand client partnerships by adding value with strategic solutions.
• Through customer centricity, help create innovative and impactful strategies with laser focus on strengthening and growing customer relationships and experience.
• Meet and exceed Key Performance Indicators (KPIs) as well as Employbridge goals, including account retention, customer satisfaction/loyalty (NPS), revenue growth and profitability.
• Create and maintain Account Plans and drive strategy in accordance with plan objectives.
• Drive Employbridge's Executive Sponsorship Program within assigned portfolio and ensure ES is informed of Account Plan, key customer events and escalations.
• Maintain a thorough understanding of Employbridge products and services and how they can be used to solve customer challenges while driving customer revenue.
• Partner with Central Solutions, Sales, Enterprise Transformation, Marketing, Technology, Legal and Field Leadership teams to analyze opportunities and develop solutions.
• Analyze customer data to identify trends and develop action plans to improve customer satisfaction. Stay up to date with industry trends and maintain a good understanding of economic landscape as it relates to customer.
• Lead RFPs, RFQs, RFIs and re-bids with assigned accounts along with pricing increases and contract renewals.
• Responsible for leading Quarterly and Annual Business Reviews.
• Develop account specific relationship maps and ensure the appropriate Employbridge stakeholders are aligned with client stakeholders to create and drive a web of influence.

• Bachelor's degree or 5 or more years of account management in the staffing industry

• Excellent written, verbal and listening communication skills to collaborate effectively with cross-functional teams and stakeholders to include Senior Management and C-level executives within customer sites. Strong analytical and problem-solving skills to develop data‑driven solutions to complex problems.
• Demonstrated knowledge of contract administration requirements and negotiation tactics
• Ability to effectively influence others at various levels within the organization.
• Ability to lead coordination, preparation and execution of customer meetings and presentations to include RFP's, RFQ's, RFI's and re-bids with assigned accounts.
  * Prioritization skills with the ability to handle various customers demanding your time.
• Knowledge of and the ability to effectively utilize customer relationship management (CRM) and sales related tools, such as Salesforce.
• Experience using various technology platforms to drive effective decisions.

• 30-50% travel time expected for the position.

• Must have a valid driver's license with a driving record indicating a safe driving history acceptable to the company and at all times remain eligible to drive a motor vehicle under applicable laws and regulations.

The anticipated annual base salary for this position in the US is $128,000 to $158,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as…