Service Account Manager

Job title:

Service Account Manager

Job family:
Sales, Marketing & Product Management

Business area:
Pulp & Paper Service

Contract location:
Alpharetta, GA, US

Working location:
Georgia, Alabama, Mississippi, Tennessee, and Kentucky

Location type:
Home-Office

Contract type:
Permanent

THE ANDRITZ GROUP is a globally leading supplier of plants, equipment, and services for hydropower stations, the pulp and paper industry, the metalworking and steel industries, and solid/liquid separation in the municipal and industrial sectors. In addition, ANDRITZ offers technologies for certain other sectors including automation, the production of animal feed and biomass pellets, pumps, machinery for nonwovens and plastic films, steam boiler plants, biomass boilers and gasification plants for energy generation, flue gas cleaning plants, plants for the production of panel boards (MDF), thermal sludge utilization, and biomass torrefaction plants.

We are open to candidates located in Alabama, Georgia, Mississippi, Kentucky, and Tennessee.

• B.S. degree in Engineering (CHE or ME preferred), or equivalent experience.
• Proven success in sales and/or service.
• Experience in the pulp & paper industry preferred.
• Established relationships with pulp & paper customers in the region is a plus.
• Strong intrapersonal skills and ability to communicate effectively in English.
• Excellent organizational skills and the ability to multitask.
• Fluent in Word, Excel, Outlook, and PowerPoint.

Major responsibilities are listed but not necessarily limited to the following duties:

• Responsible for selling products for Pulp Service Business in the following process areas:
  Wood Yard, Cooking, Lime Kiln, Recausticizing, Evaporators, Power and Recovery Boiler Areas, and Automation.
• Visit customers in Georgia, Alabama, Mississippi, Tennessee, and Kentucky on a regular cycle.
• Identify existing sales opportunities and generate new opportunities during each visit.
• Follow-up on existing quotes by gathering intelligence on ANDRITZ offerings such as technical preferences, competition, pricing, and decision timing. Enter and manage this information in the web-based CRM tool.
• Maintain active communications with product group personnel regarding all opportunities.
• Participate and support final negotiations to obtain orders.

• Continuously develop and maintain contacts in Engineering, Maintenance, and Operations.
• Maintain customer satisfaction by ensuring all issues are identified and resolved.
• Coordinate, schedule, and participate in presentations for specific project opportunities as well as for general technology updates.
• Participate in Digester Seminars, BLRBAC, and other industry conferences.

• Accountable for territory sales forecasts, budgets, and cost controls.
• Develop strategic plans for increasing sales in accounts in the territory.
• Document and communicate mill visits in writing through Customer Interaction Center in timely manner.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.