ECommerce Customer Solutions Specialist; Kanopi

Employer Industry: Architectural Solutions and Manufacturing

• Salary up to $65,000 per year
• Comprehensive benefits package including medical, dental, life insurance, and 401k match
• Opportunities for personal development and career growth based on individual strengths and interests
• Supportive work culture that encourages collaboration and teamwork
• Direct impact on customer experience and digital growth within the organization
• Flexibility to work remotely from anywhere

• Respond to customer inquiries across multiple platforms including phone, live chat, email, and form submissions
• Conduct follow-ups on voicemails, abandoned carts, and sample orders to ensure customer satisfaction
• Develop product expertise to assist customers with questions and provide confidence in their selections
• Create quotes, track deals, and collaborate with sales teams to close sales through the ecommerce platform
• Communicate customer feedback to internal teams to enhance overall customer experience

• High School Diploma or GED required;
  Bachelor’s Degree preferred
• 3‑5 years of experience in inside sales and/or customer service, preferably in an eCommerce or call center environment
• Strong verbal and written communication skills, with a commitment to exceed customer expectations
• Excellent organizational skills and the ability to multitask effectively
• Ability to work both independently and within a team framework

• Experience with digital systems including Live Chat, Hub Spot, Salesforce, SAP, Talkdesk, and Shopify
• A startup mindset with a sense of urgency to drive sales and enhance the customer experience
• Proven problem-solving skills and the ability to de‑escalate complex situations
• Self‑starter with a strong work ethic and patience under pressure
• Passion for interior architectural solutions and customer service excellence

#Architectural Solutions #Customer Service #Remote Work #Career Growth #Competitive Benefits