Manufacturing - Sales Engineer

As a Sales Engineer on the Customer Experience Team, you’ll be the technical backbone of a customer‑obsessed organization. You’ll combine deep product knowledge with a passion for service to ensure every customer interaction is smooth, consultative, and solutions‑oriented. From initial inquiry to post‑sales support, you’ll guide customers through complex technical decisions with clarity, empathy, and precision. The role replaces the former Application Engineer position and expands its focus beyond technical support to include proactive sales enablement, customer consultation, and collaboration with the field sales team.

• Technical Consultation: Serve as a trusted advisor to customers and internal teams, helping identify the right‑fit technical solutions based on the needs of the rotary union or slip ring application and the customer’s expected performance goals.
• Sales Enablement: Collaborate with Inside Sales Representatives and Customer Service Representatives to prepare and follow up on sales quotations and CS inbox inquiries, ensuring technical requirements are fully addressed.
• Cross‑Functional Alignment: Partner with Engineering, Operations, and Product Management to ensure manufacturability, performance, and lead time all align well with customer expectations.
• Customer Journey Ownership: Guide customers through the technical aspects of the sales cycle—from consideration to post‑purchase support—ensuring a frictionless experience.
• Sales Partnership: Collaborate closely with the North American Sales team to identify new opportunities, refine solutions, and strengthen customer relationships.
• Product Expertise: Maintain deep knowledge of Deublin products and their applications across a wide array of industries including Plastics, Rubber, Food Processing, Aerospace & Defense, Semiconductor, Wind, Machine Tool, Oil & Gas, Paper, Corrugating, Directional Drilling, Steel, and beyond.
• Warranty & Repair Support: Evaluate warranty claims and repair requests with technical rigor and customer empathy, ensuring clear communication and resolution.
• CRM & Documentation: Diligently log all technical interactions and support activities in CRM to ensure visibility, alignment, and continuous improvement.

• Entrepreneurial Spirit: A self‑starter who is resourceful, driven, and energized by opportunity. You take initiative, think creatively, act with urgency, and build strong customer relationships.
• Project Management: Advocate for the voice of the customer. Experience managing customer‑facing technical projects and championing customer needs across internal teams is strongly preferred.
• Software, Systems & Tools Proficiency: Moderate to advanced expertise with Microsoft Office is expected; experience using IFS, IFS CRM, or any other CRM platform is a massive plus.
• Passion &
  
  Purpose:
  
  A zeal for creating excellent customer experiences and a desire to grow in a collaborative, purpose‑driven team. If you are energized by growth and grounded in respect, we want to meet you!
• Education: Bachelor’s degree (B.A./B.S.) in Engineering or a related technical field is required. Mechanical or electrical background preferred.
• Experience: 2+ years in Sales Engineering, Technical Support, or Application Engineering (full‑time employment or internship). Experience in a B2B or manufacturing setting is preferred.

• Comprehensive Benefits: 401(k) plan with matching contributions, health insurance (medical, dental, vision), FSA and HSA options, generous PTO and paid holidays.
• Professional Development: Educational assistance programs and opportunities for career growth.
• Supportive Environment: A stable, team‑based culture that values collaboration and innovation.
• Inclusive Workplace: Join a company committed to equity, diversity, and inclusion, fostering a culture of belonging.
• Compensation: This is a salaried exempt position with a pay range from $73,006 – $109,510 per year, based on qualifications and experience.
• Location: This role will work from the Deublin Company global headquarters in Waukegan, IL. The role will be on site, with the opportunity to expand to 3 days onsite / 2 days work from home, based on performance, after a 90‑day introductory period.
• Travel: 10–20% travel. Some visits to the field with Key Account Managers to troubleshoot applications or support the sales effort in person are expected.