Complex Group Sales Manager - Casa Marina Key West, Curio Collection

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Casa Marina Key West and The Reach Key West, part of the Curio Collection by Hilton, is looking for a Complex Group Sales Manager to join their sales team!

This exciting career opportunity will support Group Sales at both beautiful resorts. The newly renovated Casa Marina Key West is nestled along the southern edge of the island – overlooking more than 1,100 feet of beach reserved exclusively for hotel guests. With 311 guest rooms, multiple food & beverage offerings, and more than 11,000 square feet of function space, this historic property is a landmark of the grace, charm and tranquility of Old Key West and location on Key West's largest private beach.

The Reach Resort, boasts 150 guestrooms, 1 restaurant and 4,300+ square feet of meeting space.

In this position, you will support the Director of Sales in managing Small Group Sales for both properties, focusing on groups with 20 rooms or less on peak. This is a hybrid position: while remote work is possible, the candidate must be based in the market to support sales operations, including attending meetings and conducting site visits.

The ideal candidate brings prior experience in hotel sales operations, with Delphi knowledge strongly preferred.

Want to learn more? Hotel Website, Facebook, Instagram, You Tube

• Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
• Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
• Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.
• Customer and Account Management – Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
• Prospecting – Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
• Negotiations – Understand the customer and the business leaders expectations. Adapt to a changing market.
• Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
• Develop and execute plans to engage in outside sales calls, industry trade shows and customer events.
• Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.
• Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.
• Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
• Conduct site inspections through masterful storytelling with prospective and existing customers based on their individual needs.
• Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.
• Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.
• Create and execute plan to shift share from your competitors.
• Engage in outside sales activities to uncover needs, build relationships and to win new business.
• Negotiate contracts and commission agreements with end-user customers and intermediaries.
• Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
• Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.

• Minimum Education:
  
  Bachelor's…