Commercial Aftersales Manager

Commercial Aftersales Manager

Hyster‑Yale Materials Handling, Inc., a global leader in industrial lift trucks, seeks an experienced Commercial Aftersales Manager to grow its dealer network from a field‑based remote position headquartered in Greenville, NC.

• Engage dealers through frequent travel (≈75%) to build strong partnerships and drive parts sales.
• Collaborate closely with dealer and customer teams, delivering tailored solutions to meet their unique needs.
• Develop and execute regional sales strategies for all parts segments, aligning with national objectives and reviewing performance with dealer leadership.
• Support dealer growth by expanding service businesses, generating new parts‑consumption opportunities, and ensuring teams can capture growing market share.
• Partner with aftersales marketing to advance e‑commerce initiatives and identify opportunities to reach new customer segments.
• Provide dealers with essential sales tools, training, and coaching, promoting adoption of key sales campaigns.
• Track, analyze, and report sales data and market insights using CRM and BI tools, keeping both internal teams and dealer leaders informed.

• Strong communicator who builds trust and fosters collaboration.
• Highly adaptable with a proactive, problem‑solving approach.
• Results‑oriented, passionate about driving growth and achieving goals.
• Skilled at influencing and motivating others to succeed.

• Bachelor’s degree or 5‑7+ years of equivalent experience.
• 7+ years in industrial product sales, preferably with manufacturer or dealer networks.

• Microsoft Office proficiency.
• Salesforce experience.
• Knowledge of wholesale and retail parts/service operations and lift‑truck markets.
• Experience developing and implementing marketing plans targeting dealer leadership.
• Familiarity with CRM systems and BI tools for performance tracking.
• Strong sales and marketing expertise with proven ability to coach and lead.
• Excellent time‑management and territory‑planning skills.
• Ability to communicate complex technical concepts clearly and action ably.

Competitive pay, tuition reimbursement, hybrid work option, 401(k) with profit sharing, medical, dental, vision, and life insurance.

Permanent, Full time, 40 hrs/week, Remote. Primary location: HY US Washington (Remote).

Travel required:

No. Relocation assistance:
Unavailable.

We are an equal opportunity employer. EOE/Minorities/Females/Veterans/Disabled.