Account Manager

The Account Manager is responsible for assigned customer accounts and/or geographic territory in the Northeast US, which includes analyzing and meeting customer needs, developing and implementing sales plans, selling products and providing customer support.

• Sell company products (Industrial Equipment / Machinery) in a highly consultative manner, including the benefits of working with the company over competitors.
• Increase sales and margins of standard and engineered products to assigned customers and/or territories.
• Lead projects from first contact to order while inspiring confidence in the team and management, including discussions of application, technology and pricing strategy.
• Monitor, manage and update established and new accounts and projects utilizing and regularly updating our internal CRM tool.
• Pro‑actively prepare for business meetings and guests visits to portray a professional image to customers.
• Prepare quotes, proposals, service contracts and other required documents in order to complete a sale.
• Ensure clear agreement on purchase orders is reached with customers.
• Participate with Project Management in identifying project milestones, examining potential operational issues/risks, outlining and proposing solutions and identifying actions.
• Develop customer satisfaction plans for key clients and associated metrics to track improvements.
• Pro‑actively identify and address support situations that could jeopardize customer satisfaction.
• Work pro‑actively with other company personnel to identify, communicate, elevate and resolve critical client/project issues in a pre‑emptive and timely manner.
• Establish and maintain long‑term, positive working relationships with internal team members and customers.
• Coordinate activities and training of external sales representatives (if applicable).
• Assist in achieving company’s strategic objectives by aligning resources with goals and pursuing opportunities that meet the department’s objectives.
• Develop credible sales forecast and projections.
• Keep updated with industry trends and developments, competitor’s activities and future customer projects.
• Maximize productivity by organizing resources to meet business demands and positioning the appropriate skill sets for maximum problem anticipation and resolution.
• Participate and help Marketing Manager in planning and organization of marketing activities such as trade shows, seminars, marketing campaigns and industry associations.
• Interact professionally with customers and suppliers, with the ability to resolve conflict while keeping relationships intact.

• Bachelor’s Degree in an Engineering or Business Discipline is preferred.
• 5+ years of Sales and/or Project Management experience with Industrial Automation Equipment / Capital Equipment or Machinery industry is REQUIRED.
• 2+ years of working knowledge of manufacturing‑type contracts in the Industrial Automation Equipment / Capital Equipment or Machinery industry is REQUIRED.
• 2+ years of working knowledge of Sales within the Industrial Automation Equipment / Capital Equipment or Machinery industry is REQUIRED.
• Intermediate level of knowledge of industrial technical terms and principles, with the ability to read and interpret drawings (GD&T).
• Experience using Microsoft Office – Outlook, Excel (Intermediate level), Word (Advanced level), PowerPoint (Advanced level).
• Experience with Microsoft Dynamics (Basic level) or other CRM system is required.

• Remote Position – Work from your home office.
• Travel a majority of the time to customer locations, trade shows, etc.

Mid‑Senior level

Full‑time

Staffing and Recruiting