Inside Sales Rep - Hybrid

Join to apply for the Inside Sales Rep - Hybrid role at State Industrial Products

• Earn more with a guaranteed base pay plus a monthly bonus.
• Career opportunity: high‑growth company with excellent advancement opportunities and extensive training and development programs.
• Work–life balance:
  Monday‑Friday 8:00 a.m.–5:00 p.m. EST with generous PTO and a hybrid work model (work from home 2 days per week).
• Benefits and perks: competitive pay and a comprehensive package including medical, dental, vision, 401(k) matching up to 3%, long‑term disability, and tuition assistance. Office is nicotine‑free.

You will be responsible for managing and growing a territory through outbound calling, B2B prospecting, and maintaining relationships with current accounts. Your focus will be on reactivating inactive customers, cold‑calling new business, and delivering solutions that help customers safely manage their facilities while increasing wallet share.

The Inside Sales Strategic Account Manager is responsible for daily service and sales activities for assigned accounts, including reactivating inactive customers, developing strategic relationships, and driving revenue through outbound and inbound selling efforts. The role requires a strong focus on customer experience, account growth, and cross‑functional collaboration.

• Serve as the primary point of contact for assigned customer accounts.
• Drive account growth by reactivating inactive customers and recruiting new business.
• Provide exceptional customer experience through consistent communication and support.
• Deliver accurate pricing, product, and service information to customers.
• Place and monitor customer orders to ensure timely and accurate shipment.
• Maintain detailed customer interactions and activity in the CRM system.
• Monitor open invoices and follow up on outstanding payments.
• Resolve customer issues related to quotes, orders, and invoices promptly.
• Introduce and promote new products and services to existing accounts.
• Execute assigned sales campaigns and activities from the Galley Management System.
• Collaborate with Field Sales teams and leadership to support broader territory objectives.
• Report customer and market insights to Field Sales and Management.
• Maintain up‑to‑date product knowledge and complete required training and certifications.
• Organize and manage customer information and sales documentation efficiently.

• College degree preferred; equivalent professional experience accepted.
• 1–3 years of inside or phone‑based customer selling experience.
• Strong outbound and inbound phone sales skills.
• Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web‑based systems.
• Competency in Microsoft Office applications.
• Strong problem‑solving and decision‑making abilities.
• Excellent verbal and written business communication skills.
• Ability to quickly learn product offerings and effectively communicate value to customers.

Since 1911, State Industrial Products has helped customers "Care for Work Environments"®. Our focus has been to enhance building environments and improve equipment productivity across the United States, Canada, and Puerto Rico. From market‑leading drain maintenance and air care programs to innovative cleaning systems, maintenance supplies and auxiliary programs, State Industrial Products offers facility management benefits that are second to none.

State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

Any candidate who feels that they may need an accommodation to complete this application, or any portion of it, based on the impact of a disability should contact our Human Resources Department.