Key Account Manager Wholesale Channel - Remote Position

Key Account Manager Wholesale Channel – Remote Position

Apply for the key account manager role at Hoya Vision Care
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• Sales performance and customer relations
• Developing a trusted advisor relationship with the Wholesale customers to help them grow their branded product sales and overall business
• Utilizing corporate tools and applications to document, plan, monitor, and meet sales objectives within the territory
• Developing and maintaining strong working relationships with lab partners to ensure successful customer relations and achievement of sales objectives
• Consistently achieving established sales goals
• Communicating with Regional Sales Managers, RVPs, Senior Director, Strategic Accounts & VP Sales on an ongoing basis regarding plans of action
• Goal/Objective:
  Obtain a minimum of $1,000,000 of additional sales within the next 12 months

• Monitors and analyzes market to determine account volume, potential and needs
• Partners with lab partners to achieve sales performance targets
• Develops and utilizes call schedules and key account business plans to effectively plan territory activities
• Partner with lab personnel to identify and have in‑depth understanding of account opportunities and adjust call schedules and business plans accordingly
• Trains Customer Service Personnel and partner lab reps on products and promotions
• Monitors key competitor activities within the region, understands competitor pricing, and gathers competitive intelligence to implement competitive sales strategies
• Manages assigned sales budget with emphasis on sales volume, Cycle Plan initiatives, travel and account seminars
• Possesses detailed understanding of accounts, opportunities and needs, and creates credibility in business planning activities
• Builds and implements a strategy for all accounts and creates an in‑depth strategy for key accounts; reviews plans with Territory Sales Manager and Regional Sales Manager quarterly
• Effectively utilizes analytical tools and software applications to manage Territory accounts (Cognos, Excel, Act and others)

• Develops customized account programs including pricing, coop A&P, shipping, rebates and credit terms for review and approval of appropriate department heads
• Uses consultative selling approach with customers that drives sales and establishes long‑term business partnership
• Varies professional selling approach based on segmentation, audience and wholesale’s business approach
• Conducts and plans highly effective account seminars for large and small audiences
• Educates and trains customers to be proficient with dispensing Hoya’s products

• Anticipates customer needs/issues, addresses proactively, resolves issues in a timely manner and builds stronger relationships
• Partners with lab when addressing customer needs while maintaining a professional image
• Demonstrates an obsession for customer service through customer involvement
• Effectively completes requested tasks from management and corporate office in a timely manner

• Problem Solving – Identify and resolve problems timely, gather and analyze information, develop alternative solutions, negotiate best commercial programs
• Customer Service – Manage difficult or emotional customer situations professionally, respond promptly, solicit feedback, meet commitments
• Business Acumen – Understand basic P&L statements, balance sheets, break‑even analysis, and manipulate spreadsheets
• Interpersonal Skills – Solve conflict professionally, maintain confidentiality, listen without interrupting, keep emotions under control, remain open to new ideas
• Oral Communication – Speak clearly and persuasively, listen, respond well to questions, demonstrate strong presentation skills, participate in meetings
• Written Communication – Produce well‑written customer programs and agreement documentation; write commercial details of contracts
• Judgment – Make thorough business decisions, exhibit sound judgment, make timely decisions
• Motivation – Set and achieve challenging goals, demonstrate persistence and overcome obstacles, measure self against excellence
• Attendance/Punctuality – Consistently at work and on time, cover…