Account Manager

Account Manager - Industrial Equipment/Sales

The Account Manager is responsible for assigned customer accounts and/or geographic territory in the Northeast US. Responsibilities include analyzing and meeting customer needs, developing and implementing sales plans, selling products, and providing customer support.

• Sell company products (Industrial Equipment / Machinery) in a highly consultative manner, highlighting benefits over competitors.
• Increase sales and margins of standard and engineered products to assigned customers and/or territories.
• Lead projects from first contact to order, inspiring confidence in the team and management, and discussing application, technology, and pricing strategy.
• Monitor, manage, and update established and new accounts and projects utilizing and regularly updating our internal CRM tool.
• Proactively prepare for business meetings and guest visits to portray a professional image to customers.
• Prepare quotes, proposals, service contracts and other required documents to complete a sale.
• Ensure clear agreement on purchase orders with customers.
• Participate with Project Management to identify project milestones, examine operational issues/risks, outline and propose solutions and actions.
• Develop customer satisfaction plans for key clients and associated metrics.
• Proactively identify and address support situations that could jeopardize customer satisfaction.
• Work proactively with other company personnel to identify, communicate, escalate and resolve critical client/project issues promptly.
• Establish and maintain long-term, positive working relationships with internal team members and customers.
• Coordinate activities and training of external sales representatives (if applicable).
• Assist in achieving company’s strategic objectives by aligning resources with goals and pursuing opportunities that meet departmental objectives.
• Develop credible sales forecast and projections.
• Keep updated with industry trends, competitor activities, and future customer projects.
• Maximize productivity by organizing resources to meet business demands and positioning appropriate skill sets.
• Participate and help Marketing Manager plan and organize marketing activities such as trade shows, seminars, campaigns, and industry associations.
• Interact professionally with customers and suppliers, resolving conflict while maintaining relationships.

• Bachelor’s Degree in an Engineering or Business Discipline is preferred.
• 5+ years of Sales and/or Project Management experience with Industrial Automation Equipment / Capital Equipment or Machinery industry is REQUIRED.
• 2+ years working knowledge of manufacturing type contracts in the Industrial Automation Equipment / Capital Equipment or Machinery industry is REQUIRED.
• 2+ years working knowledge of Sales within the Industrial Automation Equipment / Capital Equipment or Machinery industry is REQUIRED.
• Intermediate level knowledge of industrial technical terms and principles, ability to read and interpret drawings (GD&T).
• Experience using Microsoft Office – Outlook, Excel (Intermediate), Word (Advanced), PowerPoint (Advanced).
• Experience with Microsoft Dynamics (Basic) or other CRM system is required.

• Remote Position – Work from your home office.
• Travel 70% to customer locations, trade shows, etc.

Mid-Senior level

Full-time

Hackensack, NJ

Salary Range: $95,000.00 – $