Business Development Representative

Overview

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

Our mission is to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

At Klipboard we have a flexible hybrid work policy, where employees spend three days in the office and two days working from home, combining office collaboration with remote work.

Traditional BDM Responsibilities

• Deliver agreed annual sales target for Rental New Business
• Manage and coordinate all commercial aspects of new business daily, with a focus on driving sales into SME profile prospective accounts
• Report and forecast at the sales meeting and via the CRM system the activity and opportunities that exist within your portfolio
• Qualify prospects, deliver tailored software demonstrations and review their current state and future desired state, demonstrating the value our solutions will deliver
• Identify Office Edition customers prime for migration to On Rent
• Provide detailed solutions meetings with customers at all levels, from staff on the shop floor to c-level execs
• Provide statements of works handovers to the professional services team ensuring solutions and customer needs are handed over accurately
• In control of all commercial aspects of the solution with the full support of the insp
  
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• Attend industry shows to showcase our products to prospective customers

OnRent BDM Responsibilities

• Liaise internally and externally to manage specific prospects and influence solutions
• Reach out to new trial sign ups of OnRent within set KPIs
• Nurture prospective customers through the 30-day trial, including onboarding and training
• Ask qualifying questions to ensure pairing of business with the correct software product
• Maintain our business database by inputting new leads, trial sign ups and customers
• Re-engage previous trialists and generate new business leads via phone and Linked In
• Provide aftersales care and proactive customer management to ensure ongoing usage
• Ensure customer retention aligns with business targets
• Contact lost customers to understand reasons for leaving and relay feedback to Product Management and Development
• Occasionally provide online demonstrations/onboarding sessions (e.g., 7am for Australia)
• Participate in ad-hoc projects as required by the Online Sales Manager
• Keep up to date with all products in the rental division

Essential Skills, Knowledge and Experience

• Strong commercial awareness in all areas
• Demonstrable experience of working in a software solution sales environment
• Excellent technical understanding from an application and technology perspective
• Demonstrable success in a similar role
• Excellent communication skills
• Ability to build effective relationships at all levels
• Proactive in approach
• Self-motivated
• Ability to hunt own leads
• Ability to deliver presentations tailored to audience needs
• Ability to work under pressure in a fast-paced environment
• Always display a “customer first" attitude
• Ability to troubleshoot and answer technical questions
• Approaches work and relationships with colleagues with maturity, patience, and professionalism
• Consistently produce high quality and detailed work

Desirable

• Knowledge of ERP or business IT systems
• Appreciation for all products and services in the insp
  
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You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service…