Inside Sales & Product Demonstration Specialist; SaaS website and ecommerce

dakis is a software-as-a-service (SaaS) company specializing in websites, ecommerce, point-of-sale, and print-on-demand solutions, offering a complete Unified Commerce Platform. We cater to small and medium-sized retailers, specifically camera stores, photo labs, and print shops in the US, Canada and abroad. We're passionate about helping retailers grow with our unified and user-friendly solutions. Join an established company with the heart of a Start-Up.

Job type: Full-time

Posted on: December, 2024

We are on the hunt for a dakis Technical Sales Specialist and Product Expert. We need someone who loves getting into the nuts and bolts of our products, can wow potential customers with demos, get the order form, and help new clients hit the ground running with our solutions. You'll be our dakis Expert, helping our customers understand and get the most out of our products.

This role requires a unique blend of business and technical savvy, as well as excellent communication and presentation skills. You will be part of our inbound sales team and work closely with the sales team, project managers, web designers and SEO/SEM Experts.

• Develop an in-depth understanding of dakis products and solutions, becoming the go-to Expert for both potential customers and the sales team.
• Conduct product demonstrations to potential clients, showcasing the value and benefits of dakis solutions.
• Identify business opportunities, generate leads, and foster client relationships to meet or exceed sales goals.
• Help new clients get started, ensuring they have a smooth onboarding experience.
• Provide product training and communicate best practices.
• Provide top-notch solutions support to our customers, both before and after they sign on.
• Teach our sales team all the ins and outs of dakis products, so they can spread the word effectively.
• Work with our development team to provide feedback and ideas on how to improve our products.
• Represent dakis at industry events, sharing our solutions and making connections.
• Build and maintain strong relationships with our key clients, ensuring they are effectively using our solutions and are satisfied with our service.
• Act as a success coach and generate sales opportunities in the normal course of working with customers.

• 3+ years in technical sales, inbound or outbound sales, ideally in the SaaS or retail tech industry.
• Strong knowledge of website, ecommerce, point-of-sale, and/or print-on-demand solutions.
• Tech-savvy:
  Proficient in working with CSV files, Microsoft Excel and Office (or similar), and business software (CRM, Ticketing System, Team Collaboration Tools, Project Management Tools).
• People person with great communication skills; bilingual or proficient in English (written and oral).
• Self-starter and fast learner.
• Well-organized and meticulous.
• Good common sense.
• Capable of prioritizing tasks and managing time effectively.
• Ability to get the job done.
• Familiarity with the camera stores, photo labs, and print shops industries.
• Understanding of web hosting concepts (Domain name, URL, email, website hosting, IP, DNS, A-Record, CNAME).

• Great Team:
  Friendly and professional team, with a common goal of getting the job done right.
• Working from home 4 out of 5 days per week.
• Modern tools:
  Modern work environment, tools, and software solutions.
• Good work-life balance environment.
• Generous vacation days and time off.

We value talented and motivated individuals who truly love what they do. There will never be a boring day! Do you have what it takes to make an impact at dakis? Let’s get in touch!