Online Sales Consultants

Join to apply for the Online Sales Consultants role at DRB Homes
.

Job Purpose

Responsible for timely follow up of all Internet leads with the goal of scheduling in person appointments in communities, coordinates all electronic marketing efforts and responsible for accuracy of information on website.

• Meet or exceed monthly conversion targets.
• Provide excellent customer service.
• Promptly respond to all inquiries utilizing email, phone, text and mail as appropriate.
• Assess lead’s needs and preferences to determine appropriate community and product.
• Schedule appointments for leads at appropriate community.
• Provide information regarding community and surrounding area.
• Provide Sales Team with all information about lead’s needs and preferences to ensure a warm and smooth transfer.
• Provide referrals to lenders and other resources as needed.
• Communicate appointment details to lead, including time, date, location with driving directions, name of sales consultant, direct phone number for sales consultant.
• Audit division and community web pages regularly.
• Submit website changes to corporate marketing group.
• Demonstrate thorough knowledge of DRB practices and products.
• Oversee electronic marketing efforts, including eblasts to leads, prospects and real estate agents.
• Follow up with lead after appointment to close the loop and, in coordination with sales consultant, determine next steps.
• Act as a resource to sales team by sharing lead information and feedback.
• Attend and participate in sales meetings.
• Maintain tracking records including lead information, appointments scheduled and kept, sales resulting from appointments.
• Report metrics regularly to leadership team, including number of leads, conversion of leads to appointment, percentage of appointments kept, conversion of kept appointment to sale, conversion of lead to sale.
• Enter all pertinent information into CRM including records of all interactions with lead.
• Visit communities regularly to establish strong working relationships with sales team and ensure accurate and timely knowledge of product and location.
• Manage inbound phone calls as directed by leadership team.
• Perform other duties as assigned by management.

Entry level

Full-time

Management and Manufacturing

Construction