Sales Support Representative - Tri Anim Health Services - Remote

Position Title: Sales Support Representative - Tri Anim Health Services - Remote

Req : 5197

Location: United States

Remote: Remote

Sarnova is the leading national specialty distributor of health care products in Emergency Medical Services (EMS) and Respiratory Markets and is the industry leader in Revenue Cycle Management within Emergency Medical Services (EMS).

This position is a 100% remote/work from home opportunity!

Tri‑anim Health Services, a division of Sarnova, provides innovative respiratory, anesthesia and critical care products and therapies to hospitals, health systems and other patient care facilities nationwide. As a leader in specialty healthcare distribution for over 50 years, we offer market‑leading products, value‑oriented programs, clinical expertise, and in‑service training to help clinicians provide effective and efficient patient care.

Summary:

The Sales Support Representative works cross functionally with sales, marketing, purchasing, warehouse, AR/AP, and Credit & Collections to ensure timely order delivery, resolve customer issues, assist the Account Managers, handles complex issues leading to higher fill rates, account satisfaction and growth, and advocacy. Responsibilities include fulfilling product requests, literature requests, and marketing campaigns, providing information on shipping and service inquiries, and pricing and quoting items.

This position requires proven success as a Sales Support Representative, superior communication/collaboration skills, strong follow‑through and problem solving skills and demonstrates subject matter expertise on products and processes.

Essential Duties and Responsibilities:

• ACCOUNT MANAGER SUPPORT
  • Review and follow‑up on backorders daily.
  • Research and provide technical and manufacturer product specifications, search for new or hard to find products.
  • Research alternative products for customers including existing products, research possible comparable new item options. New item set up.
  • Assist with pricing requests.
  • Ensure the proper samples, studies and literature are sent to customers for product evaluations.
  • Assist with quotes for customers.
  • Support sales with all aspects of the sales process for customers, and customers in remote locations.
  • Monitor Account Managers' questions and complaints and act as a liaison between the Account Manager and various company departments.
  • Maintain positive professional communication with all Account Managers, customers, and departments.
  • Assist sales team in configuring complex product solutions such as hose assemblies, blenders, custom products and other specialty products and equipment.
  • Analyze and run reports in Excel.
  • Maintain records and assist in the preparation of required reports.
  • Participate in product training classes.
  • Assist Account Managers by resolving product and process inquiries. Provide guidance in professional oral/written form.
• CUSTOMER RESOLUTION
  • Resolve and communicate customer issues related to backorders, delivery times, product substitutions and pricing.
  • Assist with drop shipments or overnight deliveries requested by customers.
  • Resolve customer complaints and assist with returned items. Collaborate with regulatory department on defective products.
  • Interact with customers and manufacturers for customer needs.

• Five plus years in a Sales Support Role or industry experience with a proven track record of success preferred
• Clinical experience with technical respiratory parts preferred.

• Able to work successfully in a changing environment.
• Strong interpersonal and communication skills.
• Ability to deal calmly and effectively with situations via all channels while maintaining and promoting a positive company image. Able to diffuse an upset customer and/or an intense situation.
• Ability to consult and assess needs of sales organization and serve as strategic problem‑solver.
• Sound judgment and analytical skills with demonstrated ability to analyze complex issues and develop alternative solutions.
• Able to use a computerized data entry and/or computer tracking system.
• Strong research skills.
• Strong organizational skills.
• Ability to establish and…