Sales Support Representative

The Sales Support Representative is responsible for ensuring a smooth customer journey on all orders. This role will have assigned customer accounts whose orders they will follow from quote to delivery. Must be extremely focused on delivering top-tier customer service. The position also requires ongoing product training, product quoting, sales order entry and various other support related tasks. This role is ideal for someone with a strong interest in customer service and sales.

The Sales Support Representative will report directly to the Sales Support Manager.

• Accurately enter all quotes and orders into the system, ensuring that all details are correct.
• Communicate all order updates to customers from the time of order entry through delivery.
• Work closely with the sales team to provide assistance when needed.
• Adhere to the required turnaround time for all quotes and orders to meet customer expectations.
• Work with the Cook’s vendor group to obtain equipment and installation quotes.
• Work with the Cook’s transportation vendors to obtain white glove delivery quotes.
• Provide the customer with order tracking.
• Process return/credit forms.
• Assist with warranty requests.
• Maintain accurate customer cards.
• Participate in ongoing product training to stay updated on new products, features, and pricing strategies.
• Answer incoming calls to the support phone queue.
• Ensure the shared inbox is up-to-date and that any outstanding issues are addressed or noted for follow‑up.

• Answer any customer requests for new quotes or orders.
• Review all open quotes and orders for changes or delays.
• Track shipped orders and notify customers of expected delivery dates.
• Collaborate with the sales team to ensure all customers are taken care of.

• Customer focused.
• Strong attention to detail and accuracy in data entry.
• Excellent organizational and time management skills.
• Ability to work efficiently under pressure in a fast‑paced environment.
• Comfortable with light negotiation, such as requesting extra discounts or perks from vendors.
• Interest in sales and willingness to support the sales team.
• Experience in customer service and data entry is preferred.
• Strong communication skills and ability to collaborate effectively with cross‑functional teams.
• Willingness to participate in ongoing training.

• $55-60k annually
• Health, Dental and Vision benefits package
• 401(k)
• Bonus program

Cook’s Direct Inc. provides a competitive compensation package, a great working environment, work from home option on Monday and Friday and a full line of competitive benefits including medical, dental, life, AD&D, LTD, 401(k), and vacation time. If you are interested, so are we. Please apply!

Cook's Direct is committed to creating a diverse environment and is proud to provide equal employment opportunities in all employment practices. We will honor your experiences, perspectives, and unique identity.

Apply today by emailing us your resume! >>