Sales Development Representative | path to AE; Remote

About Ideal Systems

Ideal Systems develops mobile solutions for leading Contact Center as a Service (CCaaS) platforms such as Genesys Cloud, Amazon Connect and Nice CXone. These mobile solutions help customers bring the power of their CCaaS platform beyond the contact center and leverage it for field use cases. We hold a unique market position as one of the few players in the market, providing a significant competitive advantage.

Our customers span diverse industries including financial services, healthcare, automotive, government, retail, and business services—many of them Fortune 500 companies and leading brands.

We're a Belgium-based company of 15 people that's grown MRR 105% year-over-year for the past 3 years. 40% of our revenue already comes from the US - without any physical presence. Now we're ready to build a real go-to-market motion in the US, and we’re looking for a hunter that wants to become a key pillar of the US sales team.

• Mobile Office for Genesys Cloud
• Mobile Connect for Amazon Connect
• Mobile One for Nice CXone
• Mobile Voice for Salesforce Voice (coming soon)

We're hiring a Sales Development Representative to be one of the first people focused on US market expansion. You'll be doing SDR work: reaching out to key target customers, setting meetings, qualifying prospects but with more ownership than you'd typically get at a larger company.

High performers will have the opportunity to transition to Account Executive within 6 months. You'll also have input on how we further approach the US market.

• Run multi-channel outreach using email, Linked In, and phone to engage decision‑makers at companies already using Genesys Cloud, Amazon Connect, and Nice CXone.
• Connect and develop relationships with implementation partners of the CCaaS platforms to introduce our offering as well as salespeople/solution consultants at the CCaaS vendor.
• Develop tailored outreach for high-priority accounts by researching each prospect, identifying their key challenges, and crafting compelling, personalized messaging that drives engagement and responses.
• Set qualified meetings with field business leaders, contact center directors, and operations executives.
• Conduct demos and discovery meetings.
• Log all prospect interactions, outreach activities, and meeting outcomes in Hub Spot to maintain a clean, accurate pipeline.
• Test different messaging and channels to see what works. Analyze your results and adjust your approach accordingly.
• Get to know our solutions inside and out so you can clearly explain what we do and why it matters to prospects.
• Work with leadership to provide feedback on what you’re seeing in the market and what’s resonating with prospects.

• Transition to an Account Executive role where you’ll drive deals from qualification through close. Own your territory, build and manage your pipeline, and hit revenue targets. Help shape how we approach the US market in the long run.
• Join US conferences/events.
• Manage, generate and drive US inbound leads.
• Manage and close deals in your pipeline.

Requirements:

• 5+ years of experience in sales development, business development, or a customer‑facing role at a SaaS company.
• First experience in CCaaS or Telco industry. Previous experience with Genesys Cloud, Amazon Connect, Nice CXone or Salesforce is a strong plus.
• Strong communication skills. You write clear emails and handle phone conversations well.
• Ability to build a trust relationship with the end customer.
• Self‑motivated – you’re comfortable working remotely and managing your own schedule.
• Results‑oriented – you track your metrics and care about hitting your numbers.
• Open to occasional travel for team meetings or US vendor conferences.

• You’re persistent and don’t get discouraged by rejection.
• You like testing different approaches and learning what works.
• You’re a self‑starter. You want more ownership and input than you’d get at a big company.
• You’re genuinely interested in understanding customer problems and finding solutions.
• You’re a team player that wants to grow the company with us.