Sales Development Representative, SMB

Hey there! We’re Contact Monkey 👋

Our mission? To power measurable employee engagement worldwide. And we’d love for you to join us!

We provide the best-in-class internal communications software, featuring an easy-to-use, customizable drag-and-drop Email Template Builder. Our solution allows Internal Comms teams to create, send, and track engaging HTML emails directly within Outlook or Gmail, providing crucial 2-way feedback and powerful analytics.

Leading organizations, including global brands like Rogers, IKEA, and Ticketmaster, leverage our powerful tech stack to transform internal communications from ignored to impactful.

We are looking for a talented and driven Sales Development Representative to join our core sales team. Working alongside our Director of Sales, SDR Manager, and SMB Account Executives, you will be the engine of our growth, focused squarely on the SMB segment (1,000 employees and below).

As an SDR focused on high-value accounts, you will:

• Execute Account-Based Strategy: Own and execute the Account-Based Strategy playbook to convert prospects within the defined SMB segment (1000 employees and below).
• Creative Outreach Strategy: Design and launch disruptive, creative outreach strategies using a multi-channel approach (Linked In, Email, Video, Cold Calls, Gifting) to engage key contacts within target accounts.
• Outbound Playbook Development: Collaborate with the SDR Manager to continuously A/B test and refine Contact Monkey’s outbound cadences and personalized, targeted email campaigns.
• Qualification & Opportunity Generation: Conduct thorough discovery meetings to contact and qualify prospects, successfully generating Sales Qualified Opportunities (SQOs) monthly for the Account Executives.
• Collaboration & Optimization: Work closely with Account Executives, and Marketing teams to develop strategies, optimize messaging, and continuously improve the sales pipeline and qualification process.
• Core KPIs: You will be working an estimated 2000 SMB Account quarterly, a minimum of 150 dials a day, to drive a minimum of 2% conversion account to demo booked

• Experience: 6+ months of BDR/SDR experience, ideally within a SaaS environment, with a proven track record of consistently meeting or exceeding targets (e.g. pipeline or meeting quotas)
• Grit & Drive: Relentless persistence and a demonstrated ability to overcome objections and manage complex outreach cycles.
• Communication: Strong written and verbal communication skills, underpinned by an honest and thoughtful approach that inspires confidence.
• Execution & Organization: Strong organizational skills, attention to detail, and a self-starter mentality who actively welcomes and incorporates feedback.

• Tool Expertise: Expert proficiency using common SaaS sales tools such as Salesforce, Salesloft (or Outreach), Sales Navigator, and Zoom Info.
• Curiosity: You enjoy asking the right questions, digging deep to uncover business pain, and building repeatable processes that scale.
• Impact-Driven: You thrive in a dynamic startup environment and are motivated by selling products that make a lasting, positive difference in people's lives.

🏥 100% employer-paid benefits and a health spending account from day one

🌎 Work from anywhere in the world for up to 4 weeks per year

💰 Stock option plan for a stake in our success

🏝 Generous vacation package to take well-deserved breaks

📚 Health and Wellness budget to fuel your growth

🧖 One personal day and two volunteering day to give back to the community

🍎 Five health days per year

💼 Beautiful downtown Toronto office for hybrid work—stocked with all the best snacks

Imagine being part of a team of brilliant minds, all shaping the future of workplace communication. Here at Contact Monkey, we’re not just sending out traditional emails with our internal comms software; we’re changing the way companies connect and communicate with their people. Brands like IKEA, Roku, KMPG, and countless others are using our solution to transform employee engagement.

Our all-in-one platform—featuring a drag-and-drop email builder,…